Reporting Services Analyst

must be able to convert without sponsorship

must have

workday or informer

AND

Colleague or Powercampus or Salesforce

Student Information Systems

An ideal candidate will have experience with Informer AND Colleague, but Informer would be the more preferred. This resource can expect to be working daily with their Workday Analyst’s across the College in addition to their report writers in functional levels. Higher-ed industry is also a significant plus and Tom will be wanting to see prior experience in student information systems. There will be a fair amount of troubleshooting and wearing many hats at the same time.

Title: Reporting Services Analyst

Interview Process: Zoom w/ Tom & Virtual Panel Interview w/ the team

Notes: This is 35 hours a week**

Job Description

Reporting to the Senior Data Strategy & Solutions manager, the Reporting Services Analyst (RSA) serves as a key subject matter expert for college wide reporting tools. The RSA maintains the day to day support of reporting services including, but not limited to, Entrinsik’s Informer and Workday. The RSA works with clients to solve reporting issues and provide universal expertise and guidance with query writing and system performance.

As part of a data management team focused on data governance, data quality, and reporting, the RSA provides support to the ongoing refinement of internal best practices by developing close partnerships internally and externally. The RSA is a liaison between Berklee’s business areas and other technical areas to assess reporting needs and requirements for making reporting related recommendations that improve business processes, meet business needs and/or enhance the end-user experience.

The RSA adds industry knowledge and will be a subject matter expert in enterprise reporting related discussions. The RSA will work on and sometimes manage reporting projects within the Enterprise Technology Services project portfolio. This position will be a critical player working directly with the Senior Data Strategy & Solutions Manager to establish an enterprise data strategy for the institution.

Minimum Job Qualifications

• Bachelor’s Degree in business systems, information technology, or related field.
• 5+ years experience building and supporting enterprise reporting services.
• Experience with different reporting in different applications; Workday, Colleague, Powercampus, Salesforce
• Experience in troubleshooting issues and excellent follow-up skills.
  
  

Essential Functions/Primary Duties And Responsibilities

• Maintain day to day support of reporting services and supports clients with query writing and dashboard reporting and analytics.
• Provide support across different platforms; Workday, Informer, Colleague, Powercampus.
• Support data mart/warehouse implementation with support, planning, and development.
• Identify and resolve or lead teams to resolve reporting issues.
• Serves as liaison between business users and technical staff.
• Supports a reporting users’ group for report writers.
• Provide subject matter expertise on the use of college-wide enterprise reporting services.
• Maintain a high level of communication with internal and external teams; providing clear, tactful, and complete directives, realistic deliverable deadlines and prompt feedback.
• Manages and contributes to Enterprise Technology Services projects.
• Maintain a thorough understanding of existing service offerings and awareness of technical and business direction.
• Train report writers on writing reports following best practices.