Remote Work - Need ITIL Change Manager
Remote Work - Need ITIL Change Manager
Steneral Consulting
United States
See who Steneral Consulting has hired for this role
Must Haves
100% Remote - (Candidates Only from -DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL)
Immediate opportunity for a ITIL Change Manager to support our client, a major Healthcare Insurance organization! The selected candidate will lead the process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. The selected candidate will be responsible for the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.
Key Responsibilities
Required Skills
- ITIL v3 or 4 certified
- 1 year LEAD exp
- Recent Change MGT and governance exp
- Coming from a larger organization
- 8 years + BS Degree or 12 years w/o BS Degree
100% Remote - (Candidates Only from -DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL)
Immediate opportunity for a ITIL Change Manager to support our client, a major Healthcare Insurance organization! The selected candidate will lead the process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. The selected candidate will be responsible for the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.
Key Responsibilities
- Reports and escalates to the ITSM Manager
- Manage and evolve the ITIL Change Management process and governance.
- Drives the Change Management practice from a strategic and tactical perspective to understand requirements.
- Analyzes current assessments, operational efforts and provides recommendations for improvements to all operational processes.
- Designs and develops Change Management best practices for the organization, including managing Change Advisory Board meetings.
- Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management.
- Drives steady state and continuous improvement in the ITSM operations support of the organization.
- Participates in other related valued discussion to understand requirements and ITSM operations management.
- Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive.
- Documents process, procedures, and work instructions
- Contributes to Change Management needs for the organization.
Required Skills
- Education Level: Bachelor's Degree Required (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.)
- Experience: 8 years of total experience required, with a minimum of 3 years of Change Management experience with 1 year of lead experience.
- ITIL Certification (version 3 or 4) is required
- Seeking candidates stemming out of the HW/Infrastructure side of technology
- ServiceNow = Required, 1 year a min
- Seeking candidates with a track record of incident management, process governance and identifying/enacting process changes/enhancements solutions within an IT environment (critical experience)
- Must have strong documentation skills
- Ability to motivate others and foster a culture of continuous improvement and agile execution
- Ability to exercise independent judgment in methods, techniques, and evaluation criteria.
- Knowledge of process improvement techniques.
- Knowledge of process mapping and documentation techniques.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Project Management and Information Technology -
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Steneral Consulting by 2x
See who you knowGet notified about new Change Manager jobs in United States.
Sign in to create job alertSimilar jobs
People also viewed
-
Regulatory Project Manager (Remote)
Regulatory Project Manager (Remote)
-
Team Lead and Project Manager for Puzzle Websites
Team Lead and Project Manager for Puzzle Websites
-
Senior Project & Program Manager, Internationalization
Senior Project & Program Manager, Internationalization
-
Senior Project & Program Manager, Internationalization
Senior Project & Program Manager, Internationalization
-
IT Project Manager/Healthcare Analytics - Remote
IT Project Manager/Healthcare Analytics - Remote
-
Expression of Interest - Technology Project Manager
Expression of Interest - Technology Project Manager
-
Manager Project Management Office
Manager Project Management Office
-
Scrum Master/Project Manager III
Scrum Master/Project Manager III
-
People Operations Program Manager I
People Operations Program Manager I
-
Senior Change Management Consultant
Senior Change Management Consultant
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub