Remote Work - Need ITIL Change Manager

Must Haves

• ITIL v3 or 4 certified
• 1 year LEAD exp
• Recent Change MGT and governance exp
• Coming from a larger organization
• 8 years + BS Degree or 12 years w/o BS Degree
  
  

ITIL Change Manager

100% Remote - (Candidates Only from -DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL)

Immediate opportunity for a ITIL Change Manager to support our client, a major Healthcare Insurance organization! The selected candidate will lead the process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. The selected candidate will be responsible for the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.

Key Responsibilities

• Reports and escalates to the ITSM Manager
• Manage and evolve the ITIL Change Management process and governance.
• Drives the Change Management practice from a strategic and tactical perspective to understand requirements.
• Analyzes current assessments, operational efforts and provides recommendations for improvements to all operational processes.
• Designs and develops Change Management best practices for the organization, including managing Change Advisory Board meetings.
• Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management.
• Drives steady state and continuous improvement in the ITSM operations support of the organization.
• Participates in other related valued discussion to understand requirements and ITSM operations management.
• Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive.
• Documents process, procedures, and work instructions
• Contributes to Change Management needs for the organization.
  
  

Although this position is 100% remote, we are seeking candidates that currently reside in one of the following states: DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL.

Required Skills

• Education Level: Bachelor's Degree Required (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.)
• Experience: 8 years of total experience required, with a minimum of 3 years of Change Management experience with 1 year of lead experience.
• ITIL Certification (version 3 or 4) is required
• Seeking candidates stemming out of the HW/Infrastructure side of technology
• ServiceNow = Required, 1 year a min
• Seeking candidates with a track record of incident management, process governance and identifying/enacting process changes/enhancements solutions within an IT environment (critical experience)
• Must have strong documentation skills
• Ability to motivate others and foster a culture of continuous improvement and agile execution
• Ability to exercise independent judgment in methods, techniques, and evaluation criteria.
• Knowledge of process improvement techniques.
• Knowledge of process mapping and documentation techniques.