Remote Work - Need ITIL Change Manager
Remote Work - Need ITIL Change Manager
Steneral Consulting
United States
See who Steneral Consulting has hired for this role
Must Haves
100% Remote - (Candidates Only from -DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL)
Immediate opportunity for a ITIL Change Manager to support our client, a major Healthcare Insurance organization! The selected candidate will lead the process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. The selected candidate will be responsible for the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.
Key Responsibilities
Required Skills
- ITIL v3 or 4 certified
- 1 year LEAD exp
- Recent Change MGT and governance exp
- Coming from a larger organization
- 8 years + BS Degree or 12 years w/o BS Degree
100% Remote - (Candidates Only from -DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL)
Immediate opportunity for a ITIL Change Manager to support our client, a major Healthcare Insurance organization! The selected candidate will lead the process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. The selected candidate will be responsible for the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.
Key Responsibilities
- Reports and escalates to the ITSM Manager
- Manage and evolve the ITIL Change Management process and governance.
- Drives the Change Management practice from a strategic and tactical perspective to understand requirements.
- Analyzes current assessments, operational efforts and provides recommendations for improvements to all operational processes.
- Designs and develops Change Management best practices for the organization, including managing Change Advisory Board meetings.
- Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management.
- Drives steady state and continuous improvement in the ITSM operations support of the organization.
- Participates in other related valued discussion to understand requirements and ITSM operations management.
- Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive.
- Documents process, procedures, and work instructions
- Contributes to Change Management needs for the organization.
Required Skills
- Education Level: Bachelor's Degree Required (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.)
- Experience: 8 years of total experience required, with a minimum of 3 years of Change Management experience with 1 year of lead experience.
- ITIL Certification (version 3 or 4) is required
- Seeking candidates stemming out of the HW/Infrastructure side of technology
- ServiceNow = Required, 1 year a min
- Seeking candidates with a track record of incident management, process governance and identifying/enacting process changes/enhancements solutions within an IT environment (critical experience)
- Must have strong documentation skills
- Ability to motivate others and foster a culture of continuous improvement and agile execution
- Ability to exercise independent judgment in methods, techniques, and evaluation criteria.
- Knowledge of process improvement techniques.
- Knowledge of process mapping and documentation techniques.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Project Management and Information Technology -
Industries
IT Services and IT Consulting
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