To expand our team, we are looking for a proactive and customer-focused Remote Technical Support Representative. Strong technical troubleshooting abilities, superb communication skills, and a desire to help others are characteristics of the perfect candidate. You can work from anywhere in the US in this capacity, which gives you the freedom to manage your personal and professional lives while giving our clients the best service possible.
Primary Accountabilities:
Provide clients phone, email, and chat technical help.
Investigate and fix problems with the hardware, software, and network.
Help clients set up, configure, and use the product.
In our support system, track and record client issues and their resolutions.
When required, escalate difficult problems to engineering or higher-level support teams.
Work together as a team to exchange knowledge and enhance support procedures.
Keep abreast of business updates, product developments, and market trends.
Ensure client happiness by offering outstanding customer service.
Qualifications:
High school graduation or its equivalent; a bachelor's or associate's degree in a related discipline is preferred.
a track record of success in technical support or a related position.
strong familiarity with mobile devices, computers, and other tech products.
outstanding ability to solve problems and pay attention to details.
strong communication skills, both in writing and speaking.
the capacity to juggle several tasks at once and operate independently.
It is advantageous to have experience with support tools and software, such as Zendesk and Freshdesk.
Benefits:
All-inclusive dental, vision, and health insurance policies to maintain your family's health.
generous paid time off combined with assistance in preserving a positive work-life balance.
Work in a stimulating, creative atmosphere that values originality and ingenuity.
access to the newest equipment and technology to support your success in your position.
We provide a competitive benefits package that takes your talents and expertise into account.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Architecture and Planning
Referrals increase your chances of interviewing at Brandstetter Carroll Inc. by 2x