As a Remote Customer Scheduler, you will be responsible for managing customer appointments, ensuring efficient scheduling, and delivering a positive customer experience. You will work remotely and will need to demonstrate excellent organizational and communication skills.
Key Responsibilities:
Appointment Scheduling: Use scheduling software or tools to book, reschedule, and cancel customer appointments accurately and efficiently.
Customer Interaction: Interact with customers via phone, email, or chat to gather appointment details, answer inquiries, and provide assistance.
Calendar Management: Maintain and update the appointment calendar to avoid scheduling conflicts and ensure optimal resource allocation.
Confirmations and Reminders: Contact customers to confirm their appointments and send reminders to reduce no-show rates.
Problem Resolution: Handle appointment-related issues, such as conflicts, cancellations, or rescheduling, in a professional and timely manner.
Qualifications:
High school diploma or equivalent; some college or relevant certifications are a plus.
Proven experience in customer service, scheduling, or a related field.
Strong organizational and multitasking skills.
Excellent verbal and written communication abilities.
Proficiency in using scheduling software or tools.
Detail-oriented and able to work independently in a remote setting.
Strong problem-solving and interpersonal skills.
Availability to work flexible hours and potentially weekends, depending on the company's scheduling needs.
Employment type
Full-time
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