Will be mostly work from home with the possibility of in office trainings.
Shifts: Open to all shifts (1st, 2nd and 3rd shifts), Must be flexible and open to working weekends
Contract role with the possibility of right to hire
Operation Hours: 8 am - 12 am, 7 days a week, including all holidays
Work schedule varies on operations but is 5 consecutive days
Training schedule for two weeks 9am-5:30 and then a mid (12-9 pm) or closing shift (3pm - 12am) EST.
Key Skills
Customer Service, call center experience
1 year call center experience
Hospitality experience is a plus
Detail oriented
Payment collections
Job Description
The Reservations Coordinator (Work from Home - Orlando, FL) promotes the success of our $150MM rental agency by ensuring the timely and accurate capture of reservations, processing of financial transactions, agency processing, transmittal of reservations, relocations and problem resolution support. Maintain and enhance the brand reputation by personally addressing and resolving customer service issues with customers, resorts and vendors. Responsibilities also include displaying and executing the Hospitality With Heart behaviors of a Travel + Leisure Co. employee.
Travel Requirements: 0% travel time required.
Minimum Requirements And Qualifications
Education: High School Diploma
Training requirements: One year travel/tourism/vacation ownership industry customer service experience or equivalent customer service oriented industry
Knowledge And Skills
Demonstrated ability to work under pressure
Possesses good written and oral communication skills
Ability to multitask and to work in multiple computer systems
Familiarity with accessing, navigating and filling out forms online
Technical Skills: Moderate proficiency using Microsoft Excel, Microsoft Word
Job experience: One year travel/tourism/vacation ownership industry customer service experience or equivalent customer service oriented industry
Unless there is a legal requirement, experience will be accepted for the education requirement.
Work Environment
Please include a detailed list of what equipment is used, purpose (e.g. computer, phone, etc.).
It is critical to indicate any specific physical and/or intellectual activities that are necessary to successfully perform each essential job responsibility listed.
Employee will need to use a computer, telephone, headset, calculator, fax machine, printer/copiermachine on a daily basis
Must be able to maintain a calm and professional mannerism when dealing with upset and irate guests via phone and email communication.
Seniority level
Entry level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Software Development
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