At Anne Arundel Dermatology we give exceptional care - to our patients and to eachother.
Patient First | Caring | Accountability | Trust | One Team | Growth
Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!
Anne Arundel Dermatology (www.AADermatology.com) is one of the region’s largest dermatology and cosmetics practices in the mid-Atlantic. We are growing incredibly fast and we are seeking to build a remote workforce call center in the Raleigh, North Carolina region. Here are the reasons why you should come work with us
Earn an additional 10%-20% in monthly performance bonuses
Compete for prizes with monthly performance contests
Earn extra paid days off with strong attendance and reliability
Monday through Friday shifts available (work-life balance)
Overtime shifts available throughout the year
On-site Fitness Center
REAL CAREER DEVELOPMENT & CAREER PATHING
This role is the perfect doorway into healthcare as we build specific career paths for each candidate. We’ve promoted candidates through our Patient Service Center into cosmetic roles, clinical roles (ex Medical Assistants), and leadership roles (ex Managers and Supervisors). Our Patient Service Agent role introduces you to the systems we use for patient and practice management, as well as the methods we leverage to successfully manage significant patient communication and scheduling. Those opportunities are earned by facilitating great patient experiences, expanding your skills each month, and managing details efficiently and accurately. Here are the duties and qualifications for this role
Efficiently handle 75-100 inbound/outbound calls each day
Master internal systems and tools (phone system, customer database, etc.)
View and manage provider scheduling and communications
Collect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, etc.)
Consult with patients to schedule and re-schedule appointments
Actively listen to patients, using empathy and concern
Escalate patient situations that require unique attention
Achieve and surpass individual monthly performance goals
Other duties assigned as deemed necessary by management.
Pleasant and clear speaking voice
Positive attitude that shines through to our patients on the phone
Attention to detail, specifically professional writing skills
Follows directions and respects policies and procedures
Must have an office or in-home workspace conducive to patient privacy
Must have reliable internet for streaming/handling phone calls, etc.
1-5 years’ experience within the healthcare industry
College education (completed degree or relevant coursework)
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Medical Practices
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