Remote Patient Service Agent

At Anne Arundel Dermatology we give exceptional care - to our patients and to eachother.

Patient First | Caring | Accountability | Trust | One Team | Growth

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Why join Anne Arundel Dermatology?

We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

Reporting to the Patient Service Center Supervisor, a Patient Service Agent (PSA) contributes to a high-performance team in a fast-paced environment. Patient Service Agents help new and existing patients find the best provider for their needs based on their location and facilitate communication between patients and their providers.

• Represent Anne Arundel Dermatology and its providers with friendliness and professionalism.
• Efficiently handle 100-125+ inbound calls each day.
• Master internal systems and tools (phone system, patient database, etc.)
• View and manage provider schedules and communications.
• Collect and manage patient information in accordance with industry regulations (HIPAA, etc.).
• Consult with patients to schedule and re-schedule appointments.
• Actively listen to patients, using empathy and concern.
• Escalate patient situations that require unique attention.
• Other duties assigned as deemed necessary by management.
• A pleasant and clear speaking voice.
• Naturally carry a positive attitude that shines through to our patients on the phone.
• Maintain attention to detail, specifically professional writing skills.
• Follow directions and respect policies and procedures.
  
  
  

Education/Experience

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience preferred.
• Experience with making outbound sales/service calls preferred.
• 1-5 years of experience within the healthcare industry preferred.
• Bilingual preferred (Spanish)
  
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.