Are you looking for part-time (30) hours or remote work?Are you looking to be part of something amazing and help people? Look no further! Our client is continuously recruiting for Patient Care Representatives to join their dynamic team.This role will require commitment for training onsite before moving to fully remote.
As a Patient Care Representative, you'll be at the forefront of providing exceptional customer service and support to patients navigating their healthcare journey. From assisting with appointment scheduling to answering inquiries with empathy and professionalism, you'll play a vital role in ensuring every patient feels valued and supported. Join them in creating positive experiences and making a difference in the lives of those we serve. Apply now!
Role & Responsibility:
Tasks That Will Lead To Your Success
Answer incoming calls and determine how to help the patient or where to refer the patient within the service line.
Enter patient information, schedule appointments, and document interactions in the EMR system.
Identify calls that need to be escalated to clinical staff or management and route appropriately in a timely manner.
Document medication refill and test results requests.
Manage incoming mail and fax bins in accordance with company policy.
Collaborate with other applicable services to ensure coordination of care.
Deliver exemplary customer service in order to provide a positive patient experience across the organization.
Perform other duties assigned by management.
Skills & Experience:
Qualifications That Will Help You Thrive
High School Diploma or Equivalent
2-3 years in a call center customer service environment.
Electronic Medical Record (EMR) Experience Required
Basic Medical Terminology is preferred.
MUST BE LOCAL TO BUFFALO, NY AREA
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Staffing and Recruiting
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