We are seeking a friendly and professional Online Chat Representative to join our customer support team. In this role, you will handle customer inquiries and provide real-time support through our online chat platform. This position is ideal for someone who excels in communication and enjoys helping others in a virtual environment.
Key Responsibilities:
Respond to customer inquiries via online chat promptly and accurately.
Provide information about products and services, addressing customer needs and concerns.
Troubleshoot and resolve customer issues effectively and efficiently.
Document and update customer interactions and records in our system.
Collaborate with team members to provide exceptional customer service.
Escalate complex issues to the appropriate department or supervisor.
Maintain a high level of professionalism and customer satisfaction.
Requirements:
Proven experience in customer service, preferably in an online or chat support role.
Excellent written communication skills and attention to detail.
Strong problem-solving abilities and ability to think quickly.
Proficiency in using computers and chat support software.
Ability to work independently and manage multiple conversations simultaneously.
Reliable internet connection and a quiet workspace.
High school diploma or equivalent; additional qualifications in customer service are a plus.
What We Offer:
Competitive salary.
Flexible working hours.
Comprehensive training and support.
Opportunities for career growth and development.
Collaborative and supportive team environment.
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Human Resources Services
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