Company Name: Community Health Systems- Patient Access Center
Position Name: Remote Medical Scheduling Specialist
This position is remote. This position is a part time, which is 24 hours per week.
If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.
Rewards for Doing Work That Matters – What’s in it for you:
Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
Paid vacation days
Paid sick leave
Paid holidays
Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
Promotional opportunities
An employee-friendly environment focused on patient satisfaction
Essential Duties And Responsibilities
Answer incoming calls for all assigned clinics and operate call center telephony platforms
Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.
Determine calls with urgent needs and complete warm transfer to clinic staff
Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.
Researches patient requests in the medical record and provides information to patient or other entity.
Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls
Monitor assigned boxes in EMR for return communication from the clinic
Accurately validate and enter patient name, DOB and demographics
Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated
Adheres and complies to all policies and procedures
Attend educational sessions and department meetings as scheduled
Ability to perform all other duties as assigned or requested
Education
High school diploma or equivalent required
Experience
1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
2+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) preferred.
Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
Knowledge of Windows based system, word processing software, spreadsheet software, telephony platforms, clinical and non-clinical EMR, and ability to utilize multiple applications at once
Seniority level
Entry level
Employment type
Part-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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