Remote Medical Director

The opportunity:

A company are hiring a Medical Director to lead a team of providers who are transforming medical care:

This role requires a board-certified MD or DO experienced in functional medicine who brings operational vigor and rigor to managing team members. This leader possesses deep experience in clinical operations, and brings a passion for enhancing business processes, for developing digital healthcare solutions, for ensuring quality health outcomes, and leading a team of virtual clinicians.

The role is key in driving the company’s goals for patient growth, patient experience, B2B client satisfaction, and employee engagement. It is also essential that the clinician in this role is a pro at doing the job as they guide others to excel in the collaborative practice of Functional Medicine.

The Medical Director is a member of the Leadership team and will serve as liaison between

• the Executive team
• the Leadership team (cross functional peer group)
• the Clinician team (as the leader)
  
  
  

This role reports to the SVP, Clinical and Business Operations. While it is highly desired for this role to provide care onsite in our NYC center (Union Square), we’re also very much open to fully remote candidates.

What you’ll do:

Lead a Team of Clinicians

• Provides overall leadership, motivation, and support of the clinician team – full-time, part-time and 1099 clinicians
• Directly manage Lead Physicians who are managers to a team of distributed, virtual clinicians
• Demonstrate care for our clinicians and their experience as providers; create a work environment that emphasizes collective team engagement aligned with company values and provider core competencies
• Attract, develop, and retain clinicians in a manner that fosters ongoing commitment, camaraderie, exceptional performance and job satisfaction
• Drive clinician performance
• Overseeing semi-annual performance evaluations, clinical quality criteria
• Measuring performance against internal benchmarks (OKRs, and KPIs)
• Contractual obligations (PGs and SLAs)
• Evaluate, determine (in partnership with Finance, Clinical ops, and People) and implement changes to clinician staffing mix
• Part Time, Full Time, MD, DO, PA, NP, On Site, Remote, 1099, state licensure distribution and redundancy needs
• Oversee the development of training curricula to drive forward an optimal member journey within Functional Medicine-based, member-centered care.
• Evaluate and implement improvements to policies, procedures, and protocols.
  
  
  

Drive the Clinical Practice, Health Outcomes and Service Design

• In partnership with product, CEO, sales, and clinical team:
• Ensures the company’s services deliver repeatable, reliable health outcomes
• Use data to measure experience, engagement, and cost savings
• Lead with data to inform business decisions and to create a high-level of trust, accountability and transparency in decisions.
• Own / partner on scaleable, measurable organizational change initiatives
• Evangelize the healthy symbiosis between compassionate, member-centric care delivery and business needs.
• Together, and only together, these teams improve the member experience.
• Communicate individual, team, and systemic issues using data, impact analysis, process documentation, and training for relevant, durable solutions.
• Serve as the company-wide clinical liaison for regulatory matters, process improvement, performance monitoring, and relevant statistical analysis.
• Spot issues and opportunities with a data-based plan to address.
• Provide licensed clinical coverage of 50 states + Washington D.C. to meet utilization and capacity requirements
• Follow all (clinical and administrative) company policies, procedures, pathways and member journeys.
• Continuously improve care delivery
  
  
  

Cross-functional Leadership across the company

• Actively participates in / directly owns select Leadership meetings and responsibilities. Will attend Executive and other meetings to update and communicate up/downs needed.
• Be a cross-functional partner in the following areas:
• Data: provide Subject Matter Expertise consultation to Data lead who owns the outcomes data roadmap; and Ops leader who owns clinical operations data tracking.
• Operations Exec: deliver measurable clinical impact to both topline revenue, margin targets, and clinical outcomes.
• Sales/Growth: contribute to initiatives, including presenting at conferences and events, supporting sales in key meetings.
• People: Oversee the planning and execution of medical staff credentialing and of Medical Staff Bylaws, Rules, and Regulations, including peer review and compensation processes.
• Clinical Operation: monitor capacity, licensing, credentialing, and mid-level credentialing, and oversight with the Lead team.
• Legal / Regulatory affairs: maintain familiarity with relevant health care laws and concepts (e.g. Stark law, federal anti-kickback statutes, fair-market valuation) and supports systems to ensure adherence. Senior Medical Advisor/Operations lead own execution on compliance.
• Finance: Understand and can explain our financial model, unit economics and financial targets and is able to align clinicians with business goals.
  
  
  

Deliver Excellent Patient Care

• Manages a panel of patients by providing approximately 6 patient facing hours weekly at the company and demonstrating excellence in completing clinician responsibilities
  
  
  

What you’ll need:

• Board-certified MD or DO with a focus on functional or integrative medicine
• Proven acumen in business, digital and data-focused programs and processes
• Demonstrated leadership in transformative primary care initiatives
• Passion for working a few hours each week, directly handling patient care
• Enthusiastic about cross-functional collaboration and innovative healthcare solutions
• Excellent communication skills and a proven experience driving measurable business impact
• Deeply experienced leadership of people (at least 5 years)
• Experience leading clinical teams to meet SLAs and performance guarantees within B2B and payer contracts
  
  
  

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