The ITSC is seeking agents to provide telephone technical support for the organization's customers.
The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.
LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home.
HOURS: Multiple options available
DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
iPhone, iPad, Android, and Blackberry mobile devices
CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS
Agents must also have familiarity with server environments, standard network arrangements, and security concepts.
This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.
Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.
ADDITIONAL PREFERRED SKILLS:
The ability to learn new applications quickly, and to certify in numerous software applications
Bilingual in SPANISH or FRENCH is a plus
Familiar with ITIL, COPC and/or Six Sigma
Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language
Company Description
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.
Company Description
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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