Build strong relationships with clients, understanding their needs and preferences to tailor hospitality services accordingly
Serve as the main point of contact for clients, providing personalized assistance and resolving any issues or concerns promptly
Hospitality Coordination:
Coordinate with hotels, resorts, transportation providers, and other hospitality partners to ensure seamless arrangements for clients
Oversee the booking process, room allocations, special requests, and any other logistics related to client accommodations and experiences
Quality Assurance:
Maintain high standards of service quality by conducting regular evaluations and audits of hospitality partners
Address any service deficiencies promptly and implement corrective actions as necessary to enhance the overall client experience
Remote Team Management:
Collaborate effectively with remote team members, including travel advisors, customer service representatives, and other stakeholders, to deliver exceptional service to clients
Provide guidance, support, and training to team members to ensure consistent delivery of hospitality services
Problem Solving and Crisis Management:
Handle emergencies, disruptions, or unexpected challenges that may arise during clients' travels, demonstrating quick decision-making and problem-solving skills
Implement contingency plans and communication protocols to manage crises effectively and minimize impact on clients' experiences
Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
Proven experience in hospitality management, customer service, or travel industry roles
Strong interpersonal skills with the ability to build rapport and communicate effectively with clients and hospitality partners
Exceptional organizational and multitasking abilities, with a keen attention to detail
Proficiency in remote communication tools and technology platforms
Flexibility to work non-traditional hours and handle urgent situations as they arise
Problem-solving mindset and ability to thrive in a fast-paced, dynamic environment
Benefits:
Competitive salary and performance-based incentives
Opportunities for career growth and professional development
Flexible remote work arrangement with the ability to work from anywhere
Travel perks and discounts on accommodations, transportation, and experiences
Comprehensive health benefits package and retirement savings plan
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4UO0TDi0c9
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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