REMOTE - Customer Success Manager - Digital Marketing Specialist

Company Overview:

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

Life at PartsBase:

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Opportunity Overview:

Your main responsibility will be to cultivate and develop relationships with current PartsBase customers. You’ll use a consultative sales approach to build rapport and discuss the potential client’s needs, then explain how our digital marketing will benefit them. You will manage the annual renewal of current member contracts, and proactively create upsell/ cross-sell opportunities of our digital marketing product. We have a comprehensive training program that will cover all of this and can transform you into a PartsBase specialist.

Responsibilities:

• Onboarding new customers and ensuring a smooth transition to using the product of service.
• Handling customer escalations and working cross-functionally with the Marketing Division to resolve issues effectively.
• Present a digital marketing customized solution with a proven ability to negotiate and close deals with a high level of success.
• Work closely with key contacts within the customer’s organization to identify growth opportunities and expand the scope of services provided to customers, emphasizing a scaled program approach.
• Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and efficient manner.
• Proactively engaging with customers to anticipate and address issues and concerns that may arise.
• Monitoring customer usage and engagement metrics to identify opportunities for improvement or upselling.

Skills and Qualifications:

• 2+ years’ experience in customer success in a B2B SaaS environment.
• A minimum of two years of successful sales experience selling digital advertising or marketing solutions
• Ability to analyze data, build our reporting and make strategic recommendations based on market data, trends, and performance metrics.
• Excellent verbal and written communications skills.
• Strong negotiation skills and ability to handle rejection.
• Ability to be assertive and persuasive without being aggressive.
• Strong problem-solving skills and the ability to think on your feet.
• Strong organizational and multi-tasking abilities.
• Persistence, resilience, and a results-driven mindset.
• Active listening skills.
• Ability to learn, reason and adapt quickly.
• Ability to work independently and as part of a collaborative team.
• Proficient in Microsoft Office Suite, Zoom, Oro (or similar CRM)

Benefits Offered

• Medical
• Dental
• Vision
• Life Insurance
• Supplemental Benefits
• Paid Holidays
• Paid Time Off
• 401K after 6 Months of service
• Career Growth and Development opportunities
• Chance to make a significant impact on the growth and success of our company.

Affirmative Action Statement:

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.