Remote Customer Service Representative

I am currently assisting a large insurance provider in hiring 40+ Customer Service Representatives !! This is a great opportunity to develop customer service skills and enhance your abilities as a call center representative while having remote flexibility. Roles do provide equipment after successful completion of training and is an open-ended long term contract.

Position: Customer Service Representative

Location: 100% REMOTE (Must reside within an eligible state)

Duration: Long term, open-ended contract

Estimated Start Date: Multiple start dates July 2024 - September 2024

Schedule: Must be available for any shift Mon - Sat 8am - 8pm EST. No time off will be permitted in first 3 weeks of training.

Job Description

• Will support various Medicaid members throughout various states
• Walks consumers through how to create accounts
• Assist members in resetting passwords
• Uploads documents while answering calls from customers
• Updates billing and payment preferences
• Describes benefits and coverages to customers
• Assist members with the enrollment process and enrolling in their benefits
  
  
  

Qualifications

• At least 6 months of customer service experience
• 1 year of call center (preferred)
• Must be able to troubleshoot issues they face with equipment while working from home.
• Preferred candidates reside in a CST or EST time zone
• Must have own laptop to work off of during first 3 weeks of training, equipment is provided after.
  
  
  

CANNOT Reside In The Following States

AZ

CA

CO

CT

Washington DC

HI

IL

MN

MD

MA

NJ

NY

OR

VT

WA

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.