Remote Call Center Agent - Medicare/Medicaid
Remote Call Center Agent - Medicare/Medicaid
Fortuna
Anchorage, AK
See who Fortuna has hired for this role
Join Fortuna's team as a full-time medical call center agent working remotely from the comfort of your home. We are searching for seasoned high-volume call center professionals with a minimum of six months' experience in call center operations. Candidates must be located within a 50-mile radius of Anchorage, Alaska. Proficiency in Office 365, adeptness in handling a fast-paced, high volume of calls, and the ability to multitask are essential for success in this role. We'll provide you with the necessary home office technology equipment and comprehensive paid training to ensure your success in this role.
What We Offer
Job Posted by ApplicantPro
What We Offer
- Comprehensive Medical, Dental, and Vision insurance coverage
- Sick time benefits
- Training Program, engage in a robust 4-week paid training program designed to equip you with the essential skills and knowledge for the role.
- We will supply you with a work laptop and accessories.
- Work remotely, Monday through Friday from 8:00 AM to 5:00 PM.
- Complete a 4-week remote training program with no absences.
- Handle incoming calls and address customer or provider inquiries or escalate them to the appropriate channels.
- Process calls efficiently to meet or surpass performance metrics.
- Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
- Collaborate with team members, management, and customers to resolve customer service issues effectively.
- Minimum one (6) months of prior experience in inbound customer service, either in government or private sector settings.
- Typing skill level of 30 WPM and 95% accuracy.
- Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
- Strong problem-solving skills, both written and oral, to address inquiries with professionalism.
- Minimum internet service with download speeds of 50 mbps is required.
- Bilingual proficiency is a plus, but not required.
Job Posted by ApplicantPro
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
IT Services and IT Consulting
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