Release Management Engineer

About the Position

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role is responsible for coordinating agile release management processes for sales and marketing tech stack. By collaborating across teams, this role ensures the timely and successful delivery of technology releases.

Responsibilities

Collaborates with stakeholders to plan and schedule releases, taking into account business priorities, dependencies, and resource availability.

Coordinates the activities of cross-functional teams involved in the release process, including development, testing, deployment, and post-release validation.

Identifies potential risks and issues that may impact the success of releases, and develop mitigation strategies to address them proactively.

Works closely with QA teams to ensure that releases undergo thorough testing to validate functionality, performance, and reliability before deployment.

Oversees the deployment of releases to production environments, coordinating with operations teams to ensure a smooth and successful deployment process.

Manages the communication and documentation of changes introduced in each release, ensuring that stakeholders are informed and prepared for upcoming changes.

Monitors the performance and stability of releases post-deployment, and address any issues or incidents that arise in a timely manner.

Continuously evaluates and improves the release management process, implementing best practices and tools to streamline and optimize the release lifecycle.

Who We’re Looking For

Bachelor's degree (or international equivalent) or equivalent experience, required.

Computer Science, Information Technology, or related field.

2+ years of related experience, required. Including experience with a focus on coordinating and managing technology releases in a complex environment, as well as release management tools and technologies such as Git, Jenkins, Jira, and CI/CD pipelines, required.

5+ years of related experience, preferred.

Industry knowledge with an understanding of release management principles, processes, and best practices.

Interpersonal and communication skills, both written and verbal, with the ability to coordinate and collaborate effectively with cross-functional teams.

Strong organizational and problem-solving skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.

Technical acumen with ability to utilize release management tools and technologies such as Git, Jenkins, Jira, and CI/CD pipelines.

Ability to travel less than 5% of the time.

Must be 18 years of age or older.

Must successfully complete pre-employment screening process, as required.

Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance, so we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

Work from anywhere – Thryv is a Remote First company!

Competitive medical, dental, and vision plans, plus a wellness program with added incentives

401(k) savings plan with company match and employee stock purchase plan

Continuing education benefits with tuition assistance programs

One week of paid time off at the end of the year, in addition to our standard paid time off policy.

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country, and internationally. We operate as a work from anywhere company and believe this allows us to be more productive.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.

Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask.

Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.

Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.

DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).

Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.

Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act.This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization.

We strive to ensure our work environment reflects diversity, fairness, and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.