Relationship Manager

Independence Pet Holdings® (IPH) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

IPH’s mission is to strengthen the unique bond between pets and their people through our family of innovative products and services. We understand how important pets are: they’re family. Our pack of 1,200 team members embodies a shared passion for positively impacting the lives of our four-legged friends.

Job Summary

The remote Relationship Manager oversees a portfolio of assigned employee benefits groups working with HR professionals and Benefits Brokers to drive employee enrollment into the voluntary benefit plan and ensure retention at renewal.

Job Location: Remote work is not available in AK, MT, HI (US)

Main Responsibilities

• Works with internal partners to ensure a successful launch of the pet insurance benefit amongst various organizations.
• Acts as a real-time post-sale consultative partner to clients and ensures a positive experience by maximizing value and benefit for product and/or service offerings.
• Builds and maintains strong, long-lasting client relationships.
• Develops trusted advisor relationships with key accounts, customer stakeholders, and internal business units.
• Develops new business with existing clients and/or identifies areas of improvement to meet sales quotas.
• Serves as the lead point of contact for all client account management matters.
• Assists in product recommendations, client onboarding, new-client implementations, and training to ensure client experience is seamless and consistent.
• Performs other duties and responsibilities as assigned.
  
  

Qualifications

Experience: 3 years’ relationship management, account management, or related experience

Education: Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)

Licenses/Certifications: Must have and maintain Property & Casualty License or must obtain within 45 days of hire

Other

10-15% travel required within the US and Canada, based on the needs of the business

#PPI

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)