Relationship Manager

Overview

This is a hybrid role based in Malvern, PA.

CubeSmart is currently seeking a Relationship Manager to join the Third Party Management team at our corporate office in Malvern, PA. The Relationship Manager serves as the primary contact and first line of support for third party management owners.

Who We Are

At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.

CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Responsibilities

The Relationship Manager is the primary point of contact for our Third Party Management owner relationships. These relationships own self-storage facilities and outsource the management and day-to-day operations to CubeSmart. The Relationship Manager serves as the primary contact and the first line of support for third party management owners. The role requires significant analytical and problem solving skills. This position is fast paced and requires the ability to multi-task.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

• Build strong, proactive, customer service based/focused relationships with assigned owners
• Quickly and professionally respond to owners’ needs, requests and situations
• Ability to facilitate conversations and serve as an interface within all facets of store operations - Accounting, HR, Legal, Marketing, Operations, Risk Management, etc. to find solutions to owner issues and concerns
• Research and respond to store level issues such as staffing, expenses, etc.
• Understand financials and business practices related to self-storage
• Evaluate facility performance and productivity
• Use quantitative and analytical reasoning to assess and effectively improve facility operations
• Understand and converse with owners on budgets, financials, marketing and operations reports
• Oversee the budget development process and create projections for new sites
• Complete new store onboarding items as needed
• Participate in presentations to potential owners
• Communicate clear and accurate information with teammates, field staff, and management
  
  

Qualifications

• Bachelors Degree (BA/BS)
• Effective interpersonal and communication skills
• Developed knowledge and understanding of accounting function and ability to read financial statements
• Detail oriented; organized; ability to perform duties with a high level of accuracy
• Must have a strong customer service mentality
• Must have strong problem-solving and follow-through skills
• Able to work independently with minimal supervision
• Computer skills; data entry and spreadsheet software capabilities
• Previous Self-Storage and QlikTech / QlikView experience a plus
• Experience in Large (1000+) company preferred.
• Proficiency in MS Word, Excel, PowerPoint and Outlook as well as data entry and spreadsheet software capabilities
  
  

Travel

• Occasional travel by personal car, train and/or airplane.