Regulatory Compliance Specialist

Job Title: Legislative Implementation Associate

Location: 888 Brannan Street, San Francisco, CA 94103

Compensation: $44.00/hr

The Overview:

This hospitality giant is one of the world’s largest marketplaces for unique, authentic places to stay and things to do, offering over seven million accommodations and 50,000 handcrafted activities, all powered by local hosts. An economic empowerment engine, this company has helped millions of hospitality entrepreneurs monetize their spaces and their passions while keeping the financial benefits of tourism in their own communities. With more than three quarters of a billion guest arrivals to date, and accessible in 62 languages across 220+ countries and regions, promotes people-to-people connection, community and trust around the world.

The Team:

The Public Policy and Regulatory team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and legal context for our business, helping them to understand the significant social and economic contributions of our platform. We engage governments at local, and state levels directly to advocate for fair, progressive home sharing rules. Specifically, the Policy Products team engages with both governments and internal product teams to manage effective regulatory implementation. We develop future-proof solutions that can be scaled to governments and partners globally, regardless of the size of geography or the issue they are facing. Our product solutions range from registration systems, to tax collection, to Trust & Safety tools, and beyond.

The Policy Products team sits within a wider policy development function, drawing on a wide range of tools and expertise to progress the overall public policy agenda.

The Role:

The Legislation Implementation Associate Role will sit within our Policy Products team. The role is responsible for the implementation of regulatory compliance products related to Short Term Rental regulations, and to provide ongoing support to governments using those products.

Responsibilities:

• Be an expert on our regulatory products and be able to explain those products to cross functional teams as well as external stakeholders.
• Manage internal intake process when a new regulatory product is required; including gathering and inputting necessary information from a government to build the product and working with the engineering & operations teams to project manage the implementation on behalf of the Policy team.
• Deploy a suite of non-technical solutions including responsible hosting pages and customer service talking points after laws are passed.
• Onboarding government staffers into the suite of products built for their jurisdictions. This could include developing a webinar or conducting live trainings.
• Being the point of contact to government users after they are onboarded to help with any questions they might have. Some of these questions might be able to be answered with quick off the shelf responses, others will require custom replies based on internal cross-functional collaboration.

Qualifications:

• 3+ years of relevant experience (Code enforcement, regulatory compliance, account management, software sales and implementation, customer success, or similar fields)
• Passion for working with clients and providing a high level of customer service.
• Commitment to modeling inclusive behavior.
• Familiarity with digital marketing and comms tools and metrics of importance.
• Experience with Salesforce, Asana and Jira is a plus.