Greets patients and families in person or on the telephone. Obtains demographic, third-party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.
Responsibilities
Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families
Interviews patients/families to obtain demographic, third-party payer, financial/medical information, and identification to schedule, pre-admit/admit, or pre-register/register patients
Verifies third party payer information via the web or telephone
Requests and documents appropriate authorization for hospital and physician services via web or fax and follows up until authorization is obtained
Documents all activities in the Collection Notes file of the computer system as appropriate
Obtains all necessary consents for patient
Directs families to appropriate location in the facility
Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits
Notifies and educates patient/family of financial responsibility and documents collections in hospital system
Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients
Obtains and validates prescriptions when appropriate
Places and monitors patients arriving for outpatient services by using patient tracking system
Corrects any registration errors made utilizing the QA system
Scans all documents to the appropriate folder in the PEDS system
Schedules hospital and/or physician services as appropriate
Triages incoming facility inquiries and routes appropriately
QUALIFICATIONS & REQUIREMENTS
1 year of experience in a healthcare environment
1 year of customer service experience
Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner
Fluent in Spanish strongly preferred
Basic proficiency in Microsoft Office including Word, Excel and Outlook
Ability to accurately enter and interpret data
Skilled at adapting and responding calmly under stressful conditions in a pleasant manner
Talented in serving clients with courtesy and respect
Able to learn and use system-wide Center application(s)
Capable of maintaining confidentiality of sensitive information
Ability to follow complex written or verbal instructions to solve problems
Skillful at establishing necessary professional relationships, interacting, and communicating effectively with internal and external customers
Competent to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
Internet Publishing
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