Regional Vice President

The Regional Vice President (RVP) is an experienced leader with a track record of results accountability. In this role, the RVP is critical in delivering on Havenpark's operations strategy and acts as a liaison between the Home Office and Community Operations teams. The RVP oversees the execution of operational plans and OKRs across the designated region and is the direct supervisor of the on-site Community Manager and Sales and Leasing personnel for their region. This individual is responsible for supervising, training, and providing continued support for all direct reports. In addition, the RVP also acts as the main reporting source for all performance metrics and work outputs for each community in the region. Ultimately, this individual is responsible for the growth and success of each community in their portfolio.

Responsibilities

• Set and Execute on Havenpark's Strategic Priorities (~40% of time)
• Responsible for strategic planning with community teams to meet or exceed expectations
• Understand, analyze, and review available reports with team members to drive progress
• Analyze trends, identify areas of opportunity, and develop detailed plans for improvement
• Responsible for implementing the operating processes and overall vision of Havenpark into each community, especially with newly acquired communities
• Know and understand pipeline metrics and how to consistently drive positive sales and leasing results
• Maintain positive NOI on community P&Ls month over month
• Complete periodic site visits and complete necessary reporting for community feedback and home office review
• Create monthly portfolio reviews and present them to the home office and executive team members
• Set and review annual community budgets with emphasis on year-over-year growth
• Create and manage capital budgets ensuring projects are completed to scope, on time, and within budget
• Responsible for executing a 100-day plan for all new acquisitions
• Oversee the operations of the community, including ensuring that curb appeal, vendor management, rehabs, and general projects are being done timely, within budget and Havenpark guidelines
• Oversee Sales & Leasing activities to ensure that all goals are being met
• Remain aware of all aspects relating to inventory in the region
• Provide support for home infill efforts
• Perform monthly/bi-monthly utility billing analysis
• Oversee all property accounting to ensure managers are implementing best practices
• Lead, Manage, and Develop Teams while Collaborating Effectively with Home Office (~30% of time)
• Provide continuous support to community teams ensuring team members have clear expectations and the tools to succeed
• Conduct regular staff meetings and 1:1s with direct reports and provide regular guidance and direction while providing feedback and encouragement
• Collaborate with various departments and key stakeholders to collect feedback and align on priorities, direction, and expectations
• Act as a liaison between home office and the community teams, providing insight and up-to-date information to each group
• Effectively evaluate team members and manage staffing changes as necessary
• Perform weekly status calls with the Community Manager and Sales/Leasing personnel
• Establish a Customer-centric Culture Amongst Employees and Residents (~20% of time)
• Drive a customer-centric culture through resident-focused initiatives
• Advocate for and represent the needs of residents and drive strategies and plans to ensure the timely resolution of concerns that arise
• Promote and sponsor employee programs and initiatives
• Ensure community curb appeal consistently meets Havenpark standards
• Actively Demonstrate and Reinforce Havenpark's Values, Work Processes, and Policies (~10% of time)
• Must exhibit traits consistent with company values and lead team members to do the same
• Ensure that all work processes are followed, and that work is done in compliance with Fair Housing laws, rules, regulations, and policies

Qualifications

• Minimum of 5 years of supervisory experience
• Minimum of 2 years of Regional Manager/District Manager experience in property management, preferably in manufactured housing communities or apartment asset classes or equivalent transferrable leadership experience
• Excellent written and oral communication skills
• Track record of delivering both individual and team results
• Experience in Manufactured Home Communities preferred but not mandatory
• An exceptional track record of driving revenue growth and controlling expenses
• Proven success as a team leader and working across multiple functions
• Experience in budget creation and P&;L management preferred but not mandatory
• Ability to solve problems and innovate when needed
• Ability to learn and apply new information quickly and consistently
• Recover quickly from setbacks
• Ability to coach, counsel, motivate, develop, and inspire others