The Regional Technical Manager (RTM) is responsible for ensuring customers in their assigned region receive exceptional technical support and customer service. Workload demands in some regions may necessitate additional technical resources that will report to the RTM. Regional technical teams can be classified as Field Technicians, FTTx Installers, or any resources working cooperatively with Project Management, Operations, Logistics, and Sales.
RTM’s will focus on discovering issues, fixing and maintain current networks and video infrastructures, and deploying systems to company standards. This position fills the unique role of balancing requests from Pavlov Media corporate, contractors, property staff, and residents. The RTM will balance various operational activities such as site maintenance, break fix work orders, contractor recruiting, continual improvement projects (CIP), improvements to standard operating procedures (SOP), and ensuring field resources are meeting service level agreements (SLA) in the specified region.
Duties/Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Maintain a customer first attitidue to ensure customer satisfaction
Recruits and engages contractors when needed; dismiss contractors as warranted
Maintains personal relationship and good communication with property staff, clients, other sub-contractros or any other important point of contact
Approve subordinates time sheets, schedule overtime and vacations
Provides technical, procedural, and product guidance to our field technicians and contractors
Instructs all field personnel in proper administrative procedures
Helps identify and coordinate local contract labor for work orders in their region
Travel to each assigned site as needed to perform low-voltage cabling work, outside plant work, electronics work, and network troubleshooting
Share information and provide feedback to internal teams on a consistent basis
Field calls, emails, and work orders from Pavlov Media HQ
Work with Pavlov Media NOC to resolve trouble tickets within assigned market
Demonstrate effective troubleshooting skills and the ability to use them
Understand network diagrams and other technical manuals
Assist with upkeep on network documentation and product training materials
Ensure that network quality meets Pavlov Media standards
Qualifications:
5+ years experience with techniques, application and installation of grounding, CAT5, Fiber Optics, LAN/WAN Networks
5+ years experience with Microsoft Word, Excel, Outlook
2+ years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management
Troubleshooting networking issues
Travel 80% of the time
Physical Requirements :
Ability to sit for prolonged periods
Ability to lift up to 15 lbs
About us:
Come join our rapidly growing team! Pavlov Media is a dynamic company that has been building great networks for over 30 years and has been named by The Silicon Review as one of the 50 Best Companies to watch! Headquartered in Champaign, Illinois, we’re one of the nation’s largest private providers of broadband services, serving communities in 44 US states.
We offer a competitive benefits package which includes:
Medical/Dental/Vision Insurance on day one
3 weeks of PTO
Paid holidays
401K with Company match
Tuition/professional development reimbursement
Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Technology, Information and Internet
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