Regional Rental Operations Manager

Company Overview

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com

Why Work For Us!

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

Job Summary

As a Regional Rental Operations Manager at Fabick Rents, you will be responsible for overseeing the operations of multiple rental branches within a designated geographic area. Leveraging your expertise in rental operations management, you will ensure the efficient functioning of each location while driving growth, profitability, and customer satisfaction. This position is open to candidates from any location within the region and can be based out of any location within the region.

Responsibilities

• Operational Leadership: Provide strategic direction and guidance to rental branch managers to ensure alignment with company objectives. Monitor day-to-day operations, including equipment availability, maintenance, and customer service standards
• Performance Management: Establish performance metrics and KPIs for each rental branch and monitor performance against targets. Implement corrective actions as necessary to address any deviations and optimize operational efficiency, driving alignment with the Rental Excellence Program.
• Staff Development: Recruit, train, and mentor rental branch managers and staff to foster a culture of excellence and continuous improvement. Provide ongoing coaching and support to enhance employee skills and performance.
• Financial Management: Oversee budgeting, forecasting, and financial performance for each rental branch. Analyze financial reports and identify opportunities to increase revenue, reduce costs, and improve profitability.
• Customer Relationship Management: Build and maintain strong relationships with key customers and stakeholders, ensuring alignment with Caterpillar and Allied equipment solutions. Address customer inquiries, concerns, and escalations in a timely and professional manner to ensure customer satisfaction and loyalty.
• Inventory Management: Collaborate with Fleet Manager to optimize equipment utilization, minimize downtime, and ensure adequate inventory levels across rental branches. Implement inventory management best practices to enhance operational efficiency.
• Collaboration with Sales: Work closely with Regional Rental Sales Managers to identify opportunities for improved customer service and collaboration, ensuring alignment between operations and sales objectives. Coordinate efforts to drive revenue growth and customer satisfaction through continually improving relations between operations and sales.
• Safety and Compliance: Ensure compliance with all safety regulations and company policies across rental branches. Promote a culture of safety awareness and accountability to minimize accidents and injuries.
• Any and all other duties as assigned.