Direct message the job poster from Lufthansa Systems
Tomasz Burzynski
Searching for first class digital talents for Lufthansa Systems
Are you ready to be the bridge between our customers and our innovative solutions? Join us as the Regional Product Delivery Manager (PDM) & Solution Consultant. Shape exceptional experiences with our Lufthansa Systems network planning solutions.
Explore your next career move with us today!.
Tasks
Your main tasks include, among others:
Ensure smooth operation for assigned services and customers according to the contractually agreed scope of services
Act as the first point of contact for inquiries from customers in the Americas region using Lufthansa System’s Network Planning Software (NetLine/Plan)
Act as liaison between the customer and the maintenance and development teams in Budapest (Hungary) and Gdansk (Poland)
Proactively resolve complaints and answer inquiries from the customer independently, or when other internal resources are needed, coordinate the resolution of customer complaints with internal production advanced technical support
Moderate and present technical items during customer jour fix
All other duties as assigned or required
Benefits
up to 60 Sick Days
Education
401k plan
Long Disability
Life Insurance
Short Disability
15 Vacation Days
Flight privileges
Commuter Benefits
Healthcare
Family Policy
Employee Assistance Program
Flex Holidays
Requirements
To thrive in this role, we value a combination of the following requirements:
5+ years of relevant experience working at an airline or with an airline IT solution provider
Working experience with NetLine/Plan and/or practical experience in Network Planning products (e.g. Sabre, Amadeus, Decisal, APGNet)
Ability to work with / configure complex IT products
Proven ability to work with our software solutions & how to adjust / configure them to fulfill customer requirements
Entrepreneurial / commercial mind-set using innovative & creative approaches to optimize solutions
Willing to travel throughout the Americas region and to company headquarter in Germany
Preferred previous consulting experience
Excellent communications skills in English; Spanish fluency preferred
Must possess a legal work permit in the U.S. or in Canada
CV/Resume required
Company
Lufthansa Systems is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries. www.lhsystems.com
Seniority level
Associate
Employment type
Full-time
Job function
Consulting and Product Management
Industries
IT Services and IT Consulting and Airlines and Aviation
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