Regional Director-Trust & Wealth

• Job ID: 14375
  
  

Position Description

This position may be located anywhere in the Bank OZK footprint in Arkansas and/or Texas

Job Purpose And Scope

Manages and leads all fiduciary officers and associates in applicable region/territory, overseeing the administration and business growth of fiduciary accounts managed by Trust and Wealth Division in the applicable region/territory. Additionally, the Regional Director manages and maintains a book of fiduciary accounts commensurate with his/her experience and title. Reports to Chief Fiduciary Officer.

Essential Job Functions

• Provides leadership, effective coaching, and ongoing talent development for regional fiduciary team.
• Provides management and guidance through effective communication related to carrying out trust administration activities.
• Advises fiduciary team regarding trust and tax related issues, as well as provides guidance on resolution of such issues.
• Ensures that fiduciary team executes on administrative actions consistent with regulations, Bank policy and procedures.
• Manages and administers, on a day-to-day basis, acquired and assigned fiduciary accounts of a complex nature.
• Corresponds, communicates, and meets with clients ensuring that a high level of client service is provided, and strong client relationships are developed and maintained.
• Understands client situations and circumstances, including knowing the clients’ extended family and next generation in an effort to develop and proactively deliver solutions to meet client needs.
• Evaluates trust documents and administer trusts in accordance with terms and applicable laws.
• Communicates with beneficiaries, evaluates requests for distributions and decisions appropriately.
• Presents discretionary trust matters to Trust Administration Committee (TAC), after consultation with Chief Fiduciary Officer.
• Reviews fiduciary tax returns and works collaboratively with outside tax preparers.
• Works with Manager of PHI regarding all unique assets in the handling of such assets maintained in trust accounts.
• Identifies issues for escalation and consultation with Chief Fiduciary Officer, providing analysis and preliminary recommendations, including hiring of outside counsel when necessary.
• Travels within local market area to meet with clients and prospects for new clients and travels out of local market on company business as necessary or as requested.
• Establishes and maintains mutually beneficial business relationships with internal Bank partners, such as branch bankers, lenders, and other Bank employees.
• Meets with and educates Bank partners to position the value of Trust and Wealth capabilities.
• Seeks opportunities to demonstrate subject matter expertise, including making effective internal and external presentations, to develop credibility and enhance the Bank’s reputation.
• Successfully partners with centers of influence and the professional community to develop a network of external referral partners.
• Demonstrates critical thinking skills when problem-solving and initiative to accomplish goals and objectives.
• Demonstrates effective organizational and time management skills to meet exacting deadlines in a dynamic work environment.
• Develops and monitors expense and revenue budget for assigned cost center.
• Regularly exercises discretion and judgment in the performance of essential job functions.
• Maintains good punctuality and attendance to work.
• Follows Bank policy, procedures, and guidelines.
  
  

Knowledge, Skills & Abilities

• Knowledge of applicable probate and trust laws and investment regulations.
• Knowledge of federal income, estate, gift, and GST tax; multi-state estate and tax planning issues.
• Ability to serve in an advisory capacity to clients and families.
• Ability to interpret legal documents.
• Ability to demonstrate effective leadership and strategic management skills.
• Ability to communicate effectively both verbally and in writing, including presentation skills.
• Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
• Ability to demonstrate effective sales and business development skills.
• Ability to demonstrate effective leadership.
• Ability to work in a team environment both internally and externally with clients’ advisors.
• Ability to demonstrate effective customer service skills.
• Ability to train, supervise and develop staff.
• Ability to travel on company business.
• Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience in using trust accounting and management software, preferably TrustDesk (FIS product).
  
  

Equipment Used In Job Performance/Working Environment

• Computer and related equipment
• Telephone
• 10-Key Calculator
• Multi-function device
• Automobile
  
  

Major Job Demands (Physical/Mental)

• Decision-making
• Problem-solving
  
  

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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Position Requirements

Basic Qualifications:

• Bachelor’s degree in business, finance, accounting, or other job related field, or commensurate work experience, required.
• 10+ years of work experience in trust administration or other relevant work experience, required.
• Experience with high net worth planning and administration, preferred.
• Active JD, CTFA or CFP certification, preferred.
  
  

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.