Regional Director of Operations

Smash Park, a leading eatertainment brand, is seeking an experienced and dynamic Regional Director of Operations to join our team. 

What we do: We Deliver Fun.

Who we are: We are passionate, thoughtful, and competitive professionals who are obsessed with serving others.

What’s important to us: Living the +1. Giving our team members & guests everything they expect plus a little more.

Why us? You will experience what it's like to play and grow on a winning team!

Role Summary:

As a Regional Director of Operations you will play a pivotal role in leading the operational excellence of our upper Midwest locations. As a driving force behind our success, you will align teams, optimize processes, and ensure consistent guest experiences across all locations. Your strategic vision, hands-on leadership, and operational expertise will be vital in driving growth, fostering collaboration, and maximizing the efficiency of our operations.

What You’ll Do In This Role:

Operational Excellence:

• Lead the operational performance of regional locations, ensuring alignment with our company's values, standards, and strategic objectives.
• Implement best practices to streamline processes, reduce operational costs, and enhance efficiency.
• Monitor key performance indicators (KPIs) and take proactive measures to meet or exceed targets.

Team Leadership and Development:

• Provide hands-on leadership to managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Identify and nurture up-and-coming leaders, supporting their career growth and development within Smash Park.
• Conduct regular performance reviews and create individualized development plans for each General Manager.

Guest Experience:

• Ensure a consistent and exceptional guest experience across all regional locations.
• Collaborate with General Managers to address guest feedback, resolve issues, and implement improvements.

Cross-Functional Collaboration:

• Collaborate closely with various departments, including Marketing, Sales, and Finance, to align operational efforts with broader organizational goals.
• Communicate effectively across functions to share insights, challenges, and opportunities.

Financial Management:

• Oversee the financial performance of regional locations, monitoring expenses, and revenue.
• Analyze monthly financial reports, review with venue managers and take corrective actions as needed to achieve financial budgets and goals.

Process Improvement and Innovation:

• Continuously identify opportunities for process improvement and innovation to enhance operational effectiveness.
• Implement new technologies, tools, and methodologies to drive operational excellence and stay ahead of industry trends.



The Experience You’ll Bring:

• Required: 10+ years of progressive experience in restaurant/hospitality operations management, with a proven track record of leading and optimizing multi-site operations.
• Bachelor's degree in Business Administration, Management, or a related field.
• Strong understanding of operational best practices and industry standards.
• Exceptional leadership and team-building skills, with a passion for driving high-performance teams.
• Proficiency in data analysis, KPI monitoring, and performance metrics.
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and concisely.
• Strategic thinker with the ability to align operational efforts with broader business goals.
• Proficient in using technology and software to enhance operational efficiency.
• Demonstrated ability to manage budgets and financial performance.
• Proven experience in driving process improvement initiatives.
• Willingness to travel up to 40% of the time.