Regional Director of Operations

Title: Operations Director – Eastern Division

Location: Elizabeth, NJ 07201 + travel required

Type: Onsite – Travel required

Salary: $170-190k base

Position Summary:

Our client, an LTL transportation and logistics company, seeks to hire a dynamic and visionary operations leader to lead the company to its next stage of growth and success. Most recently, the company has experienced explosive organic growth and made significant investments in infrastructure. Future plans include more of the same. This Sr. Operations Leader will oversee service center and agent operations in the Eastern portion of the country while taking a lead strategic role in the company’s culture development and evolution. This position will be an integral member of the decision-making team in terms of designing and implementing strategy.

Requirements:

• Bachelor’s degree in business or related field required
• 7+ years of operational management experience overall
• 5+ years of experience in LTL industry specifically
• Demonstrable success leading an operations organization supporting $300 million plus in annualized revenues.
• Experience developing, coaching, and managing a large and geographically divided operations team.
• Deep understanding of workflows and best practices in the LTL industry and in general business.
• Skilled in the fundamentals of project management (agile and waterfall methods)
• Business Travel estimated at 50%.

Plusses:

• Experience managing a facility or multiple service centers with headcount of 100+ (This role will be overseeing 5 service centers across the East Coast)
• MBA

Essential Functions:

• Design, execute, and support operations forecasting, planning, and budgeting processes, establishing high levels of quality, accuracy, and process consistency, and ensuring they are appropriately integrated with other planning processes.
• Work closely with department members and other business leaders to define optimal performance criteria and performance management programs required to ensure the success of the operations organization.
• Align reporting, training, and incentive programs with performance management priorities.
• Ensure full regulatory compliance with regards to safety and risk management.
• Partner with operations leadership to identify opportunities for operations process improvement.
• Facilitate successful implementation of new programs through the operations organization by ensuring a well-defined, efficient operations process is in place for launch. Foster an organization of continuous process improvement.
• Prioritize investments in enabling technologies in support of operations organization productivity and efficiency.
• Work closely with Chief Information Officer to continue providing relevant and timely business intelligence required to quickly identify operations trend developments.
• Focus on operations talent by assessing, developing, and coaching current members and by recruiting, hiring, and training new ones that achieve excellent and extremely reliable succession systems.
• Develop and implement ongoing training programs required to maintain a staff of operations personnel who continue to outperform competitors while ensuring internal compliance.
• Provide overall expansion strategy and planning, including corporate positioning, market and competitive analysis, customer segment selection and penetration plans, and related product positioning.
• Strategize with Executive Team to develop enhanced marketing practices and brand focus.
• Manage 3rd party LTL pickup and delivery agents ensuring immaculate service, well managed costs, and brand image sustenance.
• Sustain and build a work culture that engages all employees and work groups who prioritize and acknowledge the value in retaining a non-union status.