Regional Director of Operations

About EPP

Endodontic Practice Partners (EPP) is a nationwide partnership of private endodontic practices focused on patient care, clinical quality, and nationwide growth. We empower our practices to keep their individuality and achieve their goals by providing the expert business resources and support to achieve their vision. We prioritize relationships and trusted connections that are necessary for an endodontic business to grow and prosper, especially in today’s competitive and evolving healthcare landscape. Endodontic Practice Partners is built on integrity, quality, compassion, and putting the patient first.

Position Summary

The Regional Director of Operations (RDO) is responsible for managing practice operations for a defined number of locations within a geographical region. The RDO will apply strong business acumen and leadership to identify and implement directives that result in strong practice performance and a positive work environment for all staff.

The successful RDO has exceptional communication skills and is passionate about his/her own professional development, as well as the development of their teams. The RDO fosters collaboration among peers and all levels of the EPP team.

Duties and Responsibilities

• Exemplifies and promotes EPP’s core values.
• Drives overall practice success in partnership with Endodontist(s) by managing controllable expenses and optimizing patient flow and treatment counts. The RDO owns the results and can quickly pivot based on business trends.
• Champions superior patient care and satisfaction. Directly handles escalated patient concerns and issues.
• Creates regional-level reports and effectively communicates regional performance to the leadership team. Fully understands what’s driving practice performance and what’s hindering growth. Demonstrates decisive decision-making skills that result in improved performance.
• Regularly communicates with owner doctors and collaborates on key performance areas including personnel, referral relations and marketing, clinical needs and performance opportunities. Shares monthly P&L results and reviews practice performance compared to company goals.
• Effectively manages Practice Administrator performance to ensure job functions are satisfactorily achieved. This includes but is not limited to AR management, payroll, staffing, scheduling, EOD reconciliation, insurance verification, claim submission, expense control and OSHA/HIPAA compliance. Gives immediate feedback when performance is substandard, following the company’s performance improvement process.
• Delivers consistent developmental feedback to direct reports throughout the year to foster professional growth of team, building a bench of high potential employees.
• Leads the annual performance review process for all assigned practices.
• Partners with departmental leads to ensure optimal regional support.
• Fosters strong practice culture and team morale.
• Takes an innovative approach when managing practices and is a champion of change.
• Provides input to the leadership team on policies, initiatives, and best practices that support company objectives and goals.
• Spends 4 full days in practices and 1 full admin day (not a guarantee), adhering to the expected weekly work schedule.
• Willing to travel and take on other projects as assigned.

What We Offer:

• Compensation package that includes health insurance, life insurance, paid time off, holiday pay, 401k with matching, and more!
• Opportunities for professional development and advancement
• A supportive and collaborative work environment

Additional benefits:

• Dental & Vision Insurance
• Disability insurance
• Health Savings Account
• Flexible Spending Account
• Employee Assistance Program
• Employee Discount Program

Supervisory Responsibilities

• The RDO directly manages Practice Administrators (PA) and supports this role with the day-to-day management of the practice. If there is not a PA in role, the RDO directly manages the practice team and holds them accountable to achieve his/her job functions.
• Provides ongoing professional development for direct reports to drive overall performance and growth opportunities.
• Ensures the PA effectively hires, onboards and supports practice staff to ensure job satisfaction and staff retention.
• Resolves performance issues for office team, provides constructive feedback, and takes appropriate corrective action when needed.

Required Skills / Abilities

• Strong business acumen and a proven track record of driving practice performance can read a P&L and make sound business decisions to deliver optimal results.
• Proficient in managing AR, insurance claims and adjustments.
• Effective team leader has an eye for talent, passion for personnel development and will address issues quickly.
• Goal-driven, highly organized and can easily manage a heavy workload. Knows when to delegate and can leverage the talents of their field team.
• Strong interpersonal skills - can communicate and work effectively with a diverse range of individuals; has polished customer service skills to ensure positive patient experience.
• Solid technical skills and proficiency with dental, scheduling, office, and other software proficient in Microsoft Word, PowerPoint and Excel
• Ability to travel throughout the state of Massachusetts throughout the week on a consistent and regular basis, with occasional travel outside MA for meetings in our Support Center, etc.

Education and Experience

• Bachelor’s degree in business administration or related field is preferred
• Minimum of five (5) years of dental office management experience, managing multiple dental practice locations and/or equivalent education and/or experience is required.

Physical Requirements

Position is in a dental practice/office setting that involves everyday risks or discomforts that require normal safety precautions. Position may require long periods of sitting.

Endodontic Practice Partners LLC is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.