Regional Director, East

POSITION OVERVIEW:

The Regional Manager/Director is accountable for leading a defined network of retail stores and Store Managers/Directors through inspiring hands-on management and coaching as well as strategic business leadership. This role is responsible for developing and elevating the presence and positioning of the brand, achieving sales targets and other business KPIs, delivering exceptional client experiences, optimizing retail operations, and enhancing the organization's talent. This position reports to the Vice President of Retail.

DUTIES AND RESPONSIBILITIES:

Leadership

• Build trustworthy and collaborative working relationships with store leaders through qualitative and consistent one to ones and store visits.
• Support store leaders with consistent coaching, identify their development needs, and utilize key business partners to elevate their performance.
• Understand and analyze competition, local environments and market trends and ensure business strategies are developed to maximize the opportunities.
• Maintain a pulse on talent in all markets, and support store leaders with talent mapping and calibration to build a strong local network and establish an external talent bench.
• Establish and maintain productive relationships with department stores and malls where Moncler has a presence.
• Mitigate risks and legal exposure for Moncler by ensuring all Company policies and procedures are communicated and adhered to. Partner with relevant business partners as necessary.

Team Management and Development

• Cultivate a work environment that is diverse, equitable, and inclusive, and ensure that the uniqueness of each employee is respected, thus offering all employees the means to find their place and thrive.
• Ensure all stores consistently deliver the Moncler Client Promise and the Loop, to all clients, through the Moncler Way.
• Proactively drive recruitment efforts with store leadership and HR/Talent Acquisition to attract and recruit best-in-class talent in a timely manner.
• Champion a performance and accountability culture at all levels, and maximize each FTE by leveraging all available performance management tools, in partnership with Employee Relations and HR.
• Collaborate with the Field Training Manager and HR to proactively identify training needs and ensure all training initiatives are effectively implemented across all stores (on boarding, Morning Briefs, product training, new store opening Induction, leadership development programs etc.).
• Ensure monthly touch base and the annual performance appraisal and succession planning reviews are leveraged to set clear objectives, manage performance, and create development plans for talent to solidify internal career growth and succession plans.
• Work with store leaders to strategically manage scheduling optimization; match to traffic and regularly analyze the workforce and business to ensure the right team structure, front of house vs. back of house split, and FT/PT ratio.

Client Development

• Cultivate a client centric environment, centered around relationship development, retention, and sales contribution.
• Monitor Client Involvement and growth by store, to ensure clients are progressing up the client pyramid, and are actively engaged.
• Animate Moncler’s Client Development strategy by providing stores with clear objectives, driving key Client Development KPIs through structured tracking, and supporting stores with action plans based on data analysis.
• Partner with Regional Client Development Manager and Field Training Manager to ensure unique training and development needs of each store, and guarantee ROI where expected.
• Align with local charities, tied to existing clients to engage, prospect, and gain new clients.
• Explore initiatives and propose new ideas to recruit clients and maximize the local market potential.

Business Development

• Closely monitor and analyze sales performance in all stores and ensure stores and employees receive relevant yet challenging goals.
• Collaborate with the VP of Retail and store leaders to develop ambitious business plans that drive sales.
• Ensure brand positioning in terms of image and presentation in the local market is consistent with the brand’s vision, strategy, and identity.
• Partner closely with the Merchandising and Planning/Allocations teams to ensure that all stores have the right product, in the right place, at the right time through market relevant assortments and availability to achieve sales goals.
• During regional weekly conference calls, weekly touch bases, and boutique visits, cultivate and foster an understanding of The Moncler Loop; The Moncler Way and Absolute Actions, by directly engaging with clients on the sales floor, and observing shopping behaviors, as well as Client Experience Manager, Client Advisor, and client dynamics.
• Ensure that all store team members are well informed and up to date with product knowledge, product use, and are utilizing all available tools.
• Communicate corporate strategy and relevant business information through inspiring team meetings and one to ones.

Retail Operations

• Collaborate with the Regional Operations team to ensure optimum operational performance of the store network.
• Streamline retail operations activities and procedures to ensure that they are efficient.
• Safeguard the physical security of clients, employees, and company assets.
• Partner with the corporate visual merchandising team on Market specific adjustments to drive a positive client experience and sales performance.
• Ensure that all stores are trained and compliant with all basic inventory management/movement/receiving processes.
• Partner with Regional Operations Manager to run bi-annual stock effectively and systematically-takes / inventory audits.
• Partner with Regional Repairs and Maintenance Manager to follow-up with all pending store maintenance issues to ensure employee and client safety while also up keeping store standards.
• Collaborate with Regional Operations, Human Resources, Asset Protection, and other cross functional departments to ensure the adherence of all Company policies and procedures.
• Ensure grooming guidelines are communicated and implemented.

Financial Performance

• Responsible for providing input for annual budget reviews, monthly staff cost and performance reviews, and developing strategies to achieve financial targets.
• Ensure internal control procedures are implemented and closely monitored.
• Develop a culture of financial accountability, ensuring operating budgets are respected.

REQUIREMENTS:

Physical Requirements / Agilities

• Lift/Carry – up to 10lbs - Frequent
• Lift/Carry – 10 to 20lbs - Rarely
• Keyboard- Frequent
• Sitting - Frequent

The Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.

Education

• Bachelor’s Degree in Fashion Merchandising, Business Management, or relevant field. In lieu of a degree, relevant years of experience is acceptable.

Work Experience

• Minimum 10 years of progressive retail management experience, with at least 5-7 years in a multi-door capacity.
• Luxury retail experience required.

Special Skills and Personal Attributes

• Building effective and high performing teams.
• High level of cultural intelligence, able to navigate and respect diverse backgrounds of clients and employees.
• Client centric approach with strong relationship building skills.
• Managing vision and purpose.
• Ability to inspire and lead change.
• Business acumen and strategic agility, able to drive sales growth, manage costs, and maximize profitability.
• Analytical skills with the ability to analyze reports to make data-driven decisions.
• Strong ability to drive for results without compromising ethics and quality.
• Agility and innovative thinking .
• Strong understanding of competitive landscape, market trends.
• Professional presentation; able to communicate effectively both verbally and in writing with all levels internally as well as with clients.
• Operational management and efficiency.
• Technologically adept with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

ORGANIZATIONAL STRUCTURE/REPORTING RELATIONSHIPS

Internal

• Reports to: Vice President of Retail
• Schedule: Core corporate office hours are from 9:00am to 6:00pm but must be willing to work based on business needs, which may go above core Moncler corporate office business hours.
• # of direct reports: 15+ Store Managers/Directors
• Travel: up to 75%

External

• Clients
• Vendors

ADDITIONAL INFORMATION:

All tasks are not limited and/or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.