Referral Coordinator

Overview

Gennev is a virtual clinic offering nutrition and lifestyle care to women from reproduction to menopause.

Gennev, a Unified Women’s Health company, is a national, virtual health provider that specializes in menopause and sexual health, nutrition/lifestyle, and weight management for women. Gennev, together with Unified Women’s Healthcare has the unique opportunity to serve a woman’s healthcare needs - both virtually and in-person - throughout her life journey. If you’re driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then Gennev’s start-up culture may be for you.

Gennev seeks an experienced and dedicated Referral Coordinator to join our clinical operations team. The ideal candidate will have at least three years of experience in a similar role, proficiency with Athenahealth (EMR), and a passion for providing exceptional patient care. As a Referral Coordinator, you will be responsible for coordinating and managing patient referrals to ensure seamless access to our service options

Responsibilities

• Referral Management:
• Coordinate, manage, and track patient referrals, ensuring timely and accurate processing and communication to patients and the patient care team.
• Work closely with healthcare providers to facilitate referrals for specialty care, diagnostic tests, and other medical services.
• Verify patient insurance information and bridge the gap to support the Medical Assistant team to obtain necessary authorizations for referred services.
• Collaborate with healthcare providers, insurance companies, and external medical offices to coordinate care for patients.
• Provide general administrative support to the clinic, including scheduling, data entry, and other tasks as assigned.
• Patient Communication:
• Reach out to patients via phone, email, or other communication platforms to schedule referral appointments.
• Provide patients with information regarding their referrals, including instructions for preparing for appointments.
• Address patient questions and concerns about the referral process in a courteous and professional manner.
• Documentation and Record Keeping:
• Maintain accurate and up-to-date records of all referral activities in the Athenahealth EMR system.
• Ensure all referral documentation complies with clinic policies and regulatory requirements.
• Track the status of referrals and follow up with patients and providers as needed to ensure completion.
• Quality Improvement:
• Participate in quality improvement initiatives to enhance the efficiency and effectiveness of the referral process.
• Identify areas for improvement and implement best practices to streamline referral operations.
  
  

Qualifications

• Minimum of a high school diploma or equivalent; degree in healthcare administration or related field preferred but not required.
• 2-3 years of experience in a referral coordination role, preferably within a women's health clinic or similar healthcare setting.
• Proficiency with Athenahealth EMR system is required.
• Strong computer skills, including familiarity with Microsoft Office Suite and other healthcare software applications.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, healthcare providers, and insurance representatives.
• Strong organizational skills and attention to detail.
• Ability to work independently in a virtual, remote setting.
• Comfortable using virtual communication tools and platforms for daily work activities.