The Recovery Specialist is responsible for planning, organizing, and carrying out the collection activities associated with delinquent account identification and resolution. The Recovery Specialist uses knowledge of collection policies and procedures to review individual delinquent credit accounts, determines probable reasons for account status, contacts Members to resolve the delinquency and favorably maintains the Credit Union image.
Duties And Responsibilities
Coordinate and conduct collection activities
Make recommendations for action on problem accounts. Perform all necessary steps to complete approved action on problem accounts
Review and analyze delinquent reports
Coordinate and conduct all activity associated with collateral protection insurance:
Process loss claims through insurance vendor
Process insurance charges and credits to Members’ account
Respond to Members’ inquiries regarding collateral protection insurance
Carry out appropriate collection activity on previously charged-off accounts
Carry out appropriate collection activity on ATM, NSF and other deposit-related losses incurred by the Credit Union
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
Must be able to relate to other people beyond giving and receiving instructions:
Can get along with coworkers or peers without exhibiting behavioral extremes
Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Respond appropriately to criticism from a supervisor
Performs other duties as required by management
Required Qualifications
High school diploma or equivalent education and experience
Minimum of 1 year of experience in collections or similar work-related experience
General knowledge of the various collection laws
Strong organizational skills
Attention to detail
Professional demeanor
Effective communication skills
General computer skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Seniority level
Associate
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries
Banking
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