Receptionist/Dispatcher

SERVPRO of Columbia County Administrative Assistant

Do you love helping people through difficult situations?

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Roles And Responsibilities

• Receptionist
• Receive and enter lead calls and job referrals (FNOL)
• Perform excellent customer service
• Receive general phone calls and greet visitors
• Document calls for weekly call log report
• Dispatch and Pending Follow-Up
• Dispatch lead calls and job referrals
• Track pending lead calls and job referral follow-up
• Analyze dispatch report
• Schedule Tracking and General Administration
• Coordinate production schedule and monitor logistics
• Coordinate on-call schedule
• Perform general administration
  
  
  

Position Requirements

• Works well in team environment
• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED
• Able to successfully complete a background check subject to applicable law
  
  
  

Hours

• 40 hours/week, flexible to work overtime when required
• Vary between 7 a.m. and 7 p.m.
  
  
  

Pay Rate

Starting at $15.00 per hour

SERVPRO of Columbia County is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.