The Director of Outreach provides hiring, training and management oversight to outreach staff, outreach program implementation, budgets, grant reports, and assists with quality plan. The Director of Outreach serves as a member of the CEO's executive team and provides oversight, management and direction to the client support staff, outreach, volunteer, educational and grant- funded programs/services. Provides adherence education and advocacy within the community and manages relationships within priority populations and stakeholders.
Major Duties And Responsibilities
The Director of Outreach will work under the supervision and administrative guidance of the President and CEO while carrying out the following responsibilities:
Supervise Evidence-Based interventions to ensure program fidelity
Oversee hiring, training and management of all outreach staff
Substitute to facilitate Evidence-based trainings when necessary
Oversee and assist with collecting and analyzing data
Plan and facilitate meetings (internally and externally)
Ensure smooth coordination of services for clients and community
Provide input on macro decisions about program direction and implementation
Develop and use creative and innovative methods to achieve outcomes
Ensure sustainability of programs
Track and monitor outcomes for programs and projects
Create quality improvement projects for outreach programs
Oversee implementation of quality improvement projects for outreach programs
Monitor billing and use of funds for projects in the outreach department
Analyze program goals and outcomes for outreach and develop plans for improving deficits
Oversee use of evaluation web
Collaborate on the implementation of internal audits for outreach program
Oversee and provide all necessary monthly, quarterly and annual reports and reviews for outreach programs
Create policies and procedures for outreach programs
Oversee outreach managers
Minor Duties And Responsibilities
Participate and/or lead in trainings, supervision, agency and inter-disciplinary meetings and required agency functions
Provide crisis intervention as needed
Participate in continuous quality improvement for the department and the agency
Qualifications
Minimum of 5 years' experience working with the RAIN's priority population including a strong knowledge base of HIV/AIDS.
Maintain working knowledge and adherence to HIPAA regulations, attending all required trainings and maintain confidentiality of client records, situations and information
Comfort and willingness to give strong attention to details
Ability to handle multiple tasks
Ability to work well within the organizational structure
Ability to work flexible hours including some evenings and weekends
Knowledge of medical case management model and High Impact Prevention Model
Knowledge of community and social services organizations and willingness to keep up to date with changing community dynamics and agencies
Strong interpersonal, conflict resolution and problem solving skills are a must
Self-starter able to work with limited supervision as well as abilities to work within a team
Ability to determine when supervision and assistance are necessary and willingness to seek that assistance/supervision
Ability to communicate effectively both verbally and in writing with public speaking skills and willingness to train others
Ability to comfortably and professionally navigate working relationships across the agency spectrum; including but not limited to clients and their families, staff colleagues, volunteers, third party providers, donors and members of the Board of Directors
Provide education and information on HIV, prevention, safer-sex techniques and ongoing education to clients and their families as well as other organizations, families and individuals as needed
Knowledge of and expected willingness to remain current on LGBTQ+ cultural issues
Key Competencies
Valid driver's license, dependable transportation and vehicle insurance
Comfort in generally using a computer with a willingness to learn other specific programs
Working knowledge of and adherence to HIPAA regulations, a passing score on HIPAA regulations training, attending all required trainings and understanding of maintain confidentiality of client records and information
Work effectively with other community service providers to identify and ensure optimal quality of services offered to clients and to develop new resources to meet the needs of the client; maintaining the highest level of professionalism and cooperation at all times with other service providers
Ability to demonstrate cultural competency and understanding of the structural barriers impacting health outcomes
Ability to recognize and maintain personal and professional boundaries as well as practice regular self-care
The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be construed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.
RAIN's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, religion, national origin, sex, gender, age, marital status, disability or veteran status.
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Non-profit Organizations
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