Quality Manager

To manage the Product Quality Complaints system within the North America and Latam regions to ensure that complaints are reported, recorded, actioned, resolved and closed off with the originator, including hands-on support where required.

To liaise directly with internal and external contacts to support any Quality related issues

To perform, organise and monitor the Supplier Quality Audit process in the regions, including the training of others as required.

To champion the Group initiatives regarding Environmental, Social and Governance that are applicable to suppliers and the awareness of Modern Slavery across the regions

To represent the Group Procurement and Supply Chain function in the region, liaising with key personnel in the regional Operations to maintain strong communication links

Key Responsibilities

• To ensure that the Group Quality Strategy is understood and supported by all relevant personnel across their region.
• To continually monitor the Product Quality complaints processes including:
• Taking the lead in specific investigations
• Monitoring open investigations
• Issuing a monthly report showing statistics and highlights
• To issue regional communications related to Product Quality issues, to include:
• Quality Alerts to highlight actions required by their regions, e.g. in the case of a product recall, a requirement to check stock, or a need to inform staff of a specific issue
• Change Alerts to communicate conclusions to major product improvement projects
• Other general communications related to product quality
• To help ensure the RI Supplier Standard adequately reflects the requirements of suppliers for any function that can affect product quality, as well as other key areas, which include Environmental, Social and Governance Modern Slavery, product regulations and contingency planning.
  
  

Requirements

• Degree level qualified
• 2+ years experience in a similar role - within Auditing or part of the purchasing/procurement team
• Supplier Approvals experience
• Ability to travel - US and Mexico - Full driving license and valid passport
• Technical background - quality and investigations
• Self motivated and ability to work autonimously - you will be working from home
  
  

Benefits

• Competitive salary and bonus scheme
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking
  
  

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything