Quality Manager

Purpose:

Responsible for managing and directing all aspects of the Quality Department at the plant level. This requires investigation and response to quality-related customer complaints; ensuring all DDW Food Safety and Quality policies and procedures are followed; ensuring finished product conforms to customer and product specifications; monitoring verification and documentation associated with adherence to regulations. Handles any customer technical questions as required. Specific responsibilities include supplier audits, plant HACCP Coordination, inspection programs (including Third Party), supervising Laboratory Technicians, interacting with customers and their agents for technical questions, product showings, plant tours and audits, visits to customer facilities and initial product runs. Protects the Customer.

Principal Responsibilities:

• Uphold DDW’s Mission Statement, Quality Policy, and Values and Beliefs
• Perform work accurately and reliably with proper thoroughness according to established procedures
• Maintain proper work ethic, including being at work when scheduled, arriving on time, and being ready to work at the start of the workday or shift
• Manage the plant food safety systems to create an environment where food safety threats are recognized and eliminated/mitigated. Manage compliance with all regulatory and company-defined food safety and sanitation standards; examples of these systems include: internal/third party audits, vendor audits/certification, inbound and outbound inspection, ingredient, intermediate and finished product inspection, microbiological testing, product traceability, HACCP, organic foods, EU, kosher requirements, sanitation, pest control, lead GMP compliance team and training, and the Environmental Monitoring Program
• Demonstrate a working knowledge of production equipment (processing and packaging equipment) and its related impact on overall quality. Assist with all aspects of new product development, production trials, test sampling, and production test runs of new materials and finished products as needed. Manage QC Lab, QC Systems, and related documentation. Oversee the preparation of various reports monitoring product quality results and customer feedback. Lead continuous improvement projects and share best practices between plants. Recommend improvements as appropriate. As backup to Plant Manager and as an integral part of the plant leadership team, must possess a complete understanding of logistics, scheduling, and operations. Must possess a “roll up sleeves” attitude and have a visible presence on the manufacturing floor
• Provide direct on-site assistance to customers regarding product selection, product use, complaint resolution, troubleshooting, etc. Ability to conduct customer site visits with or without sales associates. Protects the Customer and oversees the customer sampling program
• Backup for the Plant Manager when out
• Other duties as assigned
  
  

Competency Requirements:

• Integrity/Ethics
• Work Environment/Safety
• Quality
• Vision and Values
• Decision Making/Judgment
• Initiative
• Problem Solving/Analysis
• Results Focus
• Managing Performance
• People Development
  
  

Skill Requirements:

• Bachelor’s degree in a technical discipline
• 5-10 years experience in food manufacturing management with demonstrated success in Quality roles
• Strong quantitative skills, interpersonal skills, and the ability to think critically
• Self-directed with the ability to manage associates, work independently, and contribute to the plant management team
• Excellent oral, written, and presentation communication skills
• Ability to effectively plan, organize, and prioritize work
• Certification in Lean/Six-Sigma desired
  
  

Physical Demands:

Be available on call as required to support plant operations

Occasional travel to other DDW facilities, customers, and vendors will be required (

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