Quality Assurance Manager, of Manufacturing

The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.

The Quality Assurance Manager serves as the primary expert in scientific, regulatory, technical, product safety, and/or quality matters related to the company. This role is responsible for establishing quality and reliability standards while ensuring compliance through capability building. The Quality Assurance Manager oversees consumer complaints, product recalls, and quality-related issues and focuses on mitigating risks and achieving financial objectives related to quality.

Responsibilities:

• Lead the Quality Authorization process for Manufacturing Plants.
• Analyze metrics to demonstrate compliance with company requirements.
• Drive corrective action and continuous improvement initiatives to mitigate risk and meet system goals.
• Provide information to senior management for decision-making during crisis situations.
• Review audit results and identify the severity of findings to ensure appropriate actions are taken.
• Support customers and business partners to identify and resolve incidents, maintaining product integrity.
• Serve as a scientific, regulatory, technical, or quality expert, responding to inquiries and providing support.
• Act as a resource and consultant for technical teams within the company.
• Protect confidential information provided by external sources, ensuring it is not disseminated.
• Establish relationships and collaborate effectively with external parties to meet financial goals.
• Build and maintain relationships with peers to exchange feedback and achieve business results.
• Develop an understanding of customer needs and expectations.
• Work with cross-functional teams to meet business objectives and lead capital construction projects.
• Analyze technical information to provide governance and identify new approaches.
• Manage Periodic Automatic Replacement (PAR), Material Safety Data Sheets (MSDS), and transportation.
• Manage complex regulatory issues affecting products, ingredients, packages, or claims.
• Interact with government officials to represent the company or industry on scientific matters.
• Other duties as assigned.

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years' relevant work experience
• Highly organized with excellent attention to detail
• Ability to apply scientific and technical knowledge to deliver new products or product improvements
• Strong knowledge of consumer behavior, product positioning and branding, and marketplace dynamics
• Excellent project management skills
• Experience working with cross-functional teams
• Excellent Regulatory Affairs skills
• Ability to anticipate issues or concerns of interest to public health officials in order to respond to those concerns
• Experience advocating a position in a non-adversarial manner
• Proficient with Microsoft Office, i.e., Excel, PowerPoint, Word, etc.
• Travel up to 10%
• This position must pass a post-offer background and drug test

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

• Shift: Open availability, flexibility, 24-hour operation, 12 hour shifts with a 3/4 work schedule
• Benefits: Medical, Dental, Vision, 401K Match, Paid Time Off, Education Reimbursement
• Salary: $110,000 – $130,000/year plus annual target bonus