Quality Assurance Improvement Manager

Zing Recruiting, in partnership with a prominent leader in the automotive industry, specializing in Electric Vehicle (EV) OEM, is seeking a Quality Assurance Improvement Manager to join their team!

Quality Assurance Improvement Manager Job Details

• Pay Range: $125,000+ Based on Experience
• Location: Savannah, GA
• Monitor and analyze customer complaints, developing action plans to address identified issues.
• Work closely with the service team to ensure quality assurance is incorporated into all aspects of service delivery.
• Conduct regular quality audits and inspections to ensure adherence to established standards and procedures.
• Develop and deliver training programs to educate employees on quality assurance processes and procedures.
• Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives.
• Keep up-to-date with industry trends and developments to continuously improve quality assurance processes and procedures.
• Lead supplier factory inspections and part analysis to identify quality issues and drive improvements.
• Collaborate with suppliers to develop and implement corrective and preventive actions to address identified quality issues.
• Visit dealerships and sales locations to investigate and identify specific instances of customer complaints, working to identify root causes.
• Develop and maintain quality metrics and KPIs to track progress and drive continuous improvement.
• Check the field’s Technical Service Bulletins (TSB) and create new TSBs once a field campaign is determined.
• Implement a reimbursement system linked with warranty information to obtain warranty cost recovery from suppliers for failures they provoked.
• Maintain and improve quality performance through field analysis and process resolution.
• Lead the analysis of parts, vehicles, and materials to obtain root cause results.
• Perform analysis on failed parts, solving issues through problem-solving techniques, documenting improvements, and sharing best practices.
• Review field emerging issues to obtain results, coordinating analysis for solutions, potential recalls, and campaigns if needed.
• Monitor safety quality issues in the field and take appropriate field fixes such as recalls and campaigns.
• Develop and implement quality assurance processes and procedures to ensure customer satisfaction and minimize quality costs.
  
  

Quality Assurance Improvement Manager Qualifications

• Experience in quality assurance and process improvement.
• Strong analytical and problem-solving skills.
• Ability to lead and manage cross-functional teams.
• Excellent communication and interpersonal skills.
• Knowledge of industry trends and best practices in quality assurance.
• Previous experience in the automotive industry, particularly in EV OEM, is preferred.
  
  

Why Zing Recruiting?

• Medical, Dental, Vision & Life insurance available
• Direct Deposit Programs
• Full benefits available
• Relocation Assistance
  
  

Zing Recruiting, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Zing Recruiting’s dedication to the safety, health & well-being of our associates, clients, and communities remains our #1 priority. Zing Recruiting is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.