Overview: Bainbridge Health unlocks the full value of pharmacy data to enhance the safety, efficiency and reliability of medications. Our goal is to make it easier for pharmacy and safety leaders to prevent patient harm, reduce avoidable waste, and help clinicians regain control of their time. A spin-out company of the Children's Hospital of Philadelphia, we work with premier health systems, device manufacturers, and pharmaceutical companies across the United States. We are venture-backed, growing quickly, and excited to build a great team and technology to make healthcare better.
About the Role: Bainbridge Health is seeking a Quality Analyst to join the Engineering Team. As an early member of the Engineering Team, you will be responsible for overseeing product and data quality and compliance, metrics gathering, incident response, customer support, and monitoring and maintaining quality and compliance. You will be a key participant in the software development lifecycle and customer data management practice, acting as an advocate and subject matter expert for quality and compliance. Your success will be measured by our ability to meet or exceed our service objectives, respond to incidents and customer support tickets in a timely fashion, and achieve and maintain relevant third-party quality and compliance audits. Here’s what you will be doing:
Core Customer Responsibilities
Participate in weekly and monthly Engineering team rituals and processes to plan, review, implement and sustain the Med OS Platform
Participate in the software development lifecycle to assist with the design, planning, implementation, delivery and on-going maintenance of the Med OS Platform and supporting applications
Implement and monitor test scripts and metrics to assess functionality, reliability, performance, and quality of products and data
Identify, document, and coordinate correction of defects across the SDLC and data management practice
Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
Ensure that user expectations are met during the testing process
Investigate customer complaints and product issues
Draft quality assurance policies and procedures
Review and update quality assurance policies and procedures on a regular basis to ensure on-going compliance with relevant industry standards and customer expectations
Additional Responsibilities & Activities
Provide subject matter expertise on quality control and compliance outside of the SDLC when appropriate, for example during product, vendor, and customer evaluation activities
About You: This is a unique engineering opportunity to join a growing start-up and grow your quality assurance and compliance skills.
You are excited about quality control and compliance in healthcare data applications
You believe quality control and compliance is a continuous, holistic process, and not just flipping the right switches one time
You believe mentorship and knowledge sharing are the foundations of successful quality control and compliance
You want a career that produces meaningful value in society
You believe strongly in teamwork and collaboration
You can communicate complex ideas in an approachable and accessible manner
You are capable of giving and receiving constructive feedback
Minimum Requirements
Prior experience implementing and maintaining quality and compliance controls in the context of SOC2, ISO27000, FDA General Principles of Software Validation and similar industry and regulatory frameworks
Bachelor’s Degree or higher
Excellent verbal and written communication skills
High level of initiative, creative thinking, and problem-solving skills
Independent thinker with the ability to find the tools and resources to be successful
Bonus Points
Experience working in pharmaceutical, medical, or healthcare technology industries
Prior experience implementing and maintaining SOC2 and ISO27000 compliance
Experience with Windows system administration, including Active Directory or Active Directory Federation Services configuration and integration
Experience with JAMF, Mosyle or other MDM solutions
Philadelphia sports fan. Just kidding, we won’t hold it against you if you’re not
Compensation & Benefits:
Competitive compensation including our stock option plan which enables everyone on the team to share in the growth we create together
Comprehensive health plan where we offer top-tier medical, dental and vision for employees and their families
Flexible vacation including 20 vacation days and 9 company holidays
Perpetual "Summer" Fridays where every week, all year we have half day Fridays
Top tier 401(K) plan (company matched up to 4%) administered through Guideline including leading index funds from Vanguard and the lowest expense ratios in the industry
A flexible, remote working environment, with access to our co-working offices in Philadelphia
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Quality Assurance
Industries
Internet Publishing
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