Publishing Operations Content Manager

*This position is fully remote/home based. Applications will be accepted from candidates based in the following US states: AZ, CA, CO, FL, GA, IL, KS, MA, MD, NY, OR, PA, TX, VA, VT, WA

Role Summary

PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. As the Publishing Operations Content Manager , you are a key member of the Production Operations team at PLOS. In addition to being responsible for monitoring quality standards of content publication, you play a pivotal role in ensuring the production team has effective guidance and instruction to achieve goals that contribute to the growth and mission of PLOS . The Publishing Operations Content Manager will be a contact point for all team members and is responsible for ensuring proper delegation of daily tasks and maintaining established deadlines on larger projects .

Responsibilities

Content Management

• D evelop, deploy and maintain a data-driven approach to monitoring quality standards and turn-around of content publication .
• Create, maintain and share workflow and processes documentation with internal and external stakeholders.
• Develop and deploy updates to workflows and processes to support process improvements and quality standards in line with PLOS objectives .
  
  

People Management

• Supervise the day-to-day activities , initiatives, and achievements of the production team .
• Oversee team progress and p rovide feedback to team members as needed .
• Ensure timely and efficient work allocation to team members .
• I dentify and recommend continuous quality improvement to operations and workflow improvements .
• Oversee the onboarding program .
• M anage training initiatives within the wider production team.
  
  

Vendor Management

• Serve as daily liaison with vendor representatives, monitoring quality and timeliness performance against target thresholds and KPIs .
• P roactively provid e feedback to improve adherence to identified targets including regular audits.
  
  

General

• Stay current with industry best practices and notify the team of any new skills, tools, or procedures necessary for quality control and improvement of future production work, including Open Science and Accessibility needs.
• Work collaboratively with other PLOS teams to ensure common goals are achieved, deadlines and deliverables are on track, and issues are resolved.
• Foster an environment of continuous improvement: exemplify growth mindset, run regular retrospectives, provide, and seek future-focused feedback and embrace change .
  
  

Knowledge And Skills

• Effective people manage ment and coach ing skills
• C ollaborative team player internally and externally
• Strong project management skills
• Excellent communication and presentation skills, both written and oral
• Highly organized, detail oriented, and proactive in solving problems. Works under tight deadlines while achieving a high standard of quality and accuracy.
• Sets priorities and work independently.
• Ha s a growth mindset.
• Has e xperience managing to a budget and with multiple deadlines required .
• S ignificant experience with direct-to-XML-based publishing methods and troubleshoot ing issues with publishing staff and composition vendor.
• Strong working knowledge of production workflow management systems, publishing and/or graphics arts procedures and related computer software and electronic communications tools.
• Working knowledge of Excel, Word, file types and file conversions
• At least 3 years of experience in peer review scholarly publishing with an in-depth working knowledge of content publication workflows.
• Knowledge of and expertise with archival and syndication workflows is a plus.
  
  

Qualifications

• Bachelor's Degree
  
  

The base salary range we’ve established for this position is (US) $75,000 - $87,500. The final salary will depend on several factors, including the candidate’s relevant work experience, skills, education, and other qualifications; the region in which the candidate resides, and internal pay equity with current PLOS employees in similar jobs. PLOS also offers a comprehensive benefits package that will be shared with candidates in the interview process

The Organization:

PLOS is a non-profit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. PLOS journals propelled the movement for OA alternatives to subscription journals. We established the first multi-disciplinary publication inclusive of all excellent research regardless of novelty or impact and demonstrated the importance of open data availability. As we continue to lead the way in making research content more open, we need to make it a system that's open for everyone. We are intentionally spreading our roots deeper, globally.

We believe in pushing the boundaries of 'Open' to create a more equitable system of scientific knowledge and understanding—it’s core to who we are, inside and out. Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We’re ever-evolving in our journey for representation and equity, and strongly encourage applicants of diverse identities to apply: you’ll find a group of critical thinkers eager to challenge the status quo and learn with you as we continue breaking barriers to open science.

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