Public Relations Manager

Marchex has been delivering innovative revenue generation and business optimization solutions for our customers since our founding in 2003, and as a public company since 2004. Marchex harnesses the power of AI and omnichannel conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution. Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading B2B2C vertical markets, including several of the world’s most innovative and successful brands.

Job Overview

The Public Relations Manager is responsible for developing and executing strategic communication plans that enhance the company's reputation, increase brand awareness, and foster positive relationships with the media, analysts, and other key stakeholders. This role involves managing media relations, creating compelling content, and supporting investor relations efforts. The ideal candidate will have 5 to 7 years of experience in public relations, preferably within the B2B tech industry, and a proven track record of successful PR campaigns. Familiarity with generative AI technologies and their implications for industries is a plus.

Job Impact

The Public Relations Manager will play a crucial role in helping to shape the public perception of our company and driving our communications strategy. By helping to manage our media communication and relationships with key influencers, this individual will help to build and sustain a positive image for our brand, support our business objectives, and enhance our market positioning. They will directly contribute to increased visibility, credibility, and trust among our target audiences, including clients, investors, and industry analysts.

Outline of Duties and Responsibilities

• Develop and implement comprehensive PR strategies to support Marchex's strategic business goals and continue enhancing the company's reputation.
• Manage relationships with media, industry analysts, and influencers to secure positive coverage and brand awareness.
• Write and distribute press releases, articles, and other content to communicate company news, key innovations, product launches, and other vital messages as needed.
• Organize and coordinate media interviews, press conferences, and other PR events, including coverage at tradeshow and customer events.
• Support investor relations activities, including supporting earnings announcements, investor presentations, and other financial communications.
• Monitor media coverage, industry trends, and public sentiment to inform PR strategies and identify opportunities for proactive outreach.
• Collaborate with internal marketing, sales, and product development teams to ensure consistent messaging and alignment with Marchex’s business objectives.
• Leverage knowledge of generative AI and the AI marketplace to effectively communicate Marchex’s innovations, technological advancements, and vertical market expertise.

Experience, Skills and Qualifications

• Bachelor’s degree in public relations, Communications, Journalism, Marketing, or a related field.
• 5 to 7 years of experience in public relations, preferably within the B2B software industry.
• Proven track record of developing and executing successful PR campaigns and securing media coverage.
• Excellent written and verbal communication skills, with the ability to create compelling content and deliver clear, concise messages.
• Strong media relations skills, including existing relationships with journalists, analysts, and influencers within our existing market sector.
• Knowledge of financial communications and investor relations practices.
• Familiarity with generative AI technologies and their applications in the industry.
• Ability to work effectively under pressure, manage multiple projects simultaneously, and meet deadlines.
• Strong analytical skills and the ability to use data to inform PR strategies and measure success.
• Collaborative team player with excellent interpersonal skills and the ability to work cross-functionally.
• Experience with crisis communication and reputation management.

Working Conditions

The job conditions for this position are in a standard office setting and may be fully or partially remote. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Benefits

Marchex is committed the wellbeing of our employees. To ensure that every employee has the support they need Marchex offers a comprehensive benefits package. Some of these benefits may include, but are not limited to: Medical, Dental, Vision insurance; Life & Disability, Employee Assistance Program, Paid Holidays, Generous PTO, and Retirement Savings (401k/ RRSP). The benefits package offered may differ by location.

*Compensation

($75,000 - $90,000 USD)

The compensation range listed above may include base salary and short and/or long-term incentives. Exact compensation may vary based on skills, experience, and location.

Marchex’s commitment to diversity

We value a diverse workplace. Marchex is committed to employing people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process. Alternative format available on request.