The Computer Lab Assistant II is the second level in a three-level instructional lab support series. The Computer Lab Assistant is responsible for providing students, faculty, staff and community members with assistance on library resources, computes and other technologies in a safe and comfortable learning environment.
The Computer Lab Assistant will be expected to work with integrity, sound judgment, attention to detail, discretion, and to demonstrate the characteristics of teamwork, inclusiveness, calmness, and adaptability to a broad range of issues, people, and situations. They will be flexible in order to best meet the demands of the students and the needs of the department.
Candidates Eligible to Apply Internal/External
Position Type Non-Exempt Staff
Employment Status Part Time
Position Funding Type Regular
Posting Detail Information
Minimum Education/Training/Experience
An associates degree, and experience sufficient to successfully perform the essential duties of the job.
Preferred Education/Training/Experience
Experience in a customer service setting.
Experience in a College setting.
Experience working with computers in a professional or educational setting.
Minimum Knowledge & Skills
Ability to work in a public-facing environment with a diverse population that have different backgrounds, communication and technical skills.
Excellent customer service skills.
Ability to multitask in a sometimes fast paced environment.
Familiarity with the College environment.
Familiarity with different device operating systems and platforms such as Windows, MAC OS Android and iOS.
Ability to become familiar with the College of the Mainland organization and departments sufficient to be able to refer students to appropriate departments as needed.
Detail oriented.
Highly developed interpersonal and communication skills.
Knowledge of spreadsheet, word processing and database software.
Ability to prioritize work and performing multiple tasks.
Preferred Knowledge & Skills
None.
Licensing/Certification Requirements
None.
Job Duties
Helps ensure that the library lab is a pleasant and orderly environment for students, faculty staff and community members.
Answers general and directional questions.
Answers general questions about library resources.
Refers research questions to librarians.
Demonstrates to users how to perform specific functions of files, drives, scanning, wi-fi, PCs, email, browsers, MACs, MS Office and other software on and various devices and operating systems.
Assists with questions about web-based applications, files, drives, scanning, wi-fi, PCs, email, browsers, MACs, MS Office and other software on and various devices and operating systems.
Enters transactions with students, faculty, staff and community into the library system.
Refers students to other College departments as needed.
Troubleshoots issues with computers and various devices, submitting work orders as needed.
Ensures that lab users login to use computers.
Assists librarians with library instruction classes by getting student counts, posting signs and preparing computers.
Oversees office equipment used in the computer lab (printers, scanners, etc.).
Enforces library lab policies.
Informs staff supplies when are needed.
Answers the phone and perform other routine clerical tasks.
Performs miscellaneous job-related duties as assigned.
Physical Requirements
No or very limited physical effort required.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.
Work requires stooping, crouching, talking, seeing, hearing, repetitive motions.
Work requires sedentary work/sitting greater than 50% of the time.
Minimum Salary Range $10.40/hour
Mid Point Salary Range $10.40/hour
Maximum Salary Range
Posting Open Date 03/25/2024
Posting Close Date
Posting Will Be Open Until Filled Yes
Special Instructions to Applicant
EEO Statement
College of the Mainland is an affirmative action/equal opportunity institution and does not discriminate on the basis of race, color, sex, age, national origin, religion, disability or veteran status.
College of the Mainland does not discriminate on the basis of disability in the recruitment and admission of students, the recruitment and employment of faculty and staff, and the operation of its programs and activities, as specified by federal laws and regulations within Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 and 1992.
Quick Link to Share for Direct Access to Posting https://jobs.com.edu/postings/3622
Seniority level
Entry level
Employment type
Part-time
Job function
Information Technology
Industries
Higher Education
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