Provider Communications Specialist

The Provider Communications Specialist is responsible for various aspects of provider communications, knowledge management, and provider experience. They oversee all provider-facing communications to ensure consistency and engagement, develop communication plans for product or company changes, collaborate with both technical and clinical subject-matter experts to create and revise communications, and communicate organizational changes impacting providers. They act as the bridge between the company and our providers, making sure our providers are updated and engaged. Additionally, they manage and maintain the Provider Help Center in Zendesk, ensuring accurate provider-facing guides and FAQs, and support monitoring provider experience across the provider lifecycle.

Primary Responsibilities

• Oversee all provider-facing communications ensuring that the messaging is consistent and engaging.
• Develop and implement an overall communications strategy to increase provider engagement and improve provider experience across the provider journey/lifecycle
• Create communications plans, coordinate, and send standalone communications as needed (i.e., when there are product / company changes, resources, new programs etc.).
• Collaborate with technical and clinical subject-matter-experts to write, edit, and revise communications.
• Own maintenance of the Help Center, including content management and administrative tasks.
• Act as a liaison between Provider Support/Clinical Team/Product Team to ensure outreaches and responses are consistent and accurate.
• Draft/edit guides and FAQs as directed.
• Performs other related duties as assigned.
  
  

Qualifications

• Bachelor’s Degree required, preferably English or Communications
• 2 years of experience in healthcare or service related environment, required
• Ability to take long form content and/or technical writing and create concise, instructive copy
• Experience in project management and data analysis
• Proficiency of Braze, Sendgrid or equivalent
• Experience in HTML and CSS
• Experience in Zendesk or equivalent preferred
  
  

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The target base salary for this role is between $63,000 - $75,000.

Why Talkspace?

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We strongly encourage you to apply even if you don’t meet every qualification. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.