Project Manager

About the Role

The Project Manager (Federal) role at Talogy is responsible for providing end-to-end project management support for the company’s general client implementations and program management. These projects may be specific to Federal client programs and/or non-Federal client programs. Across multiple projects at a time, this includes supporting colleagues across departments with scoping and understanding the requirements to be managed, designing elements of project management, and providing support to clients and colleagues through implementation of a project.

This is a full-time, permanent position, Monday to Friday during typical office hours. Day-to-day the role can be performed remotely, with the expectation of occasional travel to Talogy offices in their region for team collaboration, meetings, and workshops.

Role Responsibilities

• Developing a working knowledge of Talogy solutions and platforms.
• Working with clients and colleagues to develop project “scope of work” plans and documentation.
• Leads and/or facilitates planning sessions to build consensus among project team members regarding task definitions, sequencing, and interdependencies across a project.
• Developing, communicating and maintaining detailed project plans.
• Preparing project reports for project status meetings as required.
• Identifying, tracking, monitoring and communicating on project related issues, scope changes, variances and contingencies that may arise during the implementation of projects.
• Monitoring workflows and deadlines to ensure all team members meet project goals accurately and in a timely manner.
• Acting as a liaison between clients, colleagues and other external stakeholders, e.g. vendors, associates, contractors.
• Maintaining strong customer relationships, e.g. by handling questions, concerns, feedback etc. with speed, accuracy, friendliness and professionalism.
• Working to ensure project plans deliver against SLAs and other KPI expectations regarding costs, schedules, quality and customer satisfaction.
• Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Salesforce and OpenAir.

Knowledge, Skills and Experience Requirements

• Previous experience in a project management environment is required.
• Education/certification in project management is preferred.
• Proficiency in using web-based project management software, e.g. MS Project, Jira etc.
• Strong IT skills and the ability to learn new systems quickly.
• Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc.
• Previous experience in the talent management industry is desirable but not required.
• Demonstrable evidence of being able to collaborate effectively with others, multi-task, and prioritize workloads for self and others.
• Four (4) years of full-time experience in managing the implementation and support of information technology projects.
• Must be a US citizen.
• Must be able to obtain US Government Security Clearance.

Behavioral Competency Requirements

Job family and level: Project Management, individual contributor.

Building Relationships:

Proactively seeks opportunities to connect with others on other teams. Interacts with clients and colleagues in friendly and polite way and provides transparent progress updates. Identifies shared interests and/or commonalities to initiate rapport. Regularly reaches out to clients and relevant stakeholders to ensure projects stay on track.

Communication:

Asks questions that invite others’ contributions and clarify understanding, checking that assignments and deliverables have been understood. Conveys ideas and information, including project updates and status reports in a clear, convincing, and credible way. Tailors method and content to the audience, message and context. Follows up on project deliverables using an appropriate method of communication.

Teamwork:

Openly shares relevant knowledge, expertise and information. Respects others’ talents, expertise and contributions. Collaborates with internal teams to design and develop projects and meet delivery needs of the project. Provides resources needed by others to meet project needs.

Organizational Agility:

Recognizes differences in goals and priorities between teams. Leverages influencers and decision makers across different teams to get things done. Works effectively laterally and vertically across functions. Uses organizational strategies and processes to achieve project goals.

Managing client solutions

Problem Solving:

Addresses the root causes, not just symptoms of problems. Uses logic and evidence to suggest appropriate actions and alternative solutions. Identifies and considers the context, constraints, and risks of challenges that arise over the course of a project. Uses a considered approach when exploring what alternative solutions are possible, and escalates risks before they become a bigger problem, working with teams to find a solution.

Prioritizing and Planning:

effectively prioritizes tasks or assignments by proactively inquiring about importance and deadlines. Shifts priorities as needed and asks for assistance when necessary to ensure completion of all tasks and projects. Creates comprehensive and realistic plans using appropriate tools to achieve strategic objectives and deliverables. Maintains detailed, organized and effective systems for coordinating resources, tracking tasks, and projects and monitoring progress, making revisions as necessary.

Customer Focus:

Takes care to attend to client or stakeholders’ needs and concerns to ensure they feel valued. Identifies solutions which meet the unique needs and priorities of each client or stakeholder. Provides prompt, respectful, and attentive responses to clients and colleagues. Strives to exceed client or stakeholder expectations.

Judgment:

Makes clear and considered decisions, including what information to share with clients and when. Bases decisions on relevant and appropriate criteria or logic. Takes all available information into account when making decisions. Evaluates the benefits and drawbacks of different approaches thoroughly, explaining them to clients in a well-reasoned and transparent manner.

Adaptability:

Readily adopts change and new ways of doing things. Demonstrates a flexible approach to dealing with project challenges or difficult clients. Adjusts course of action quickly and positively in response to new information or challenges. Willingly and repeatedly changes directions as needed per additional client requirements in order to meet business goals.

Quality Focus:

Takes a thorough and detailed approach to work tasks. Checks own work carefully to ensure quality, accuracy and completeness. Values and encourages top quality performance in all work assignments. Detects and corrects mistakes, oversights, and inconsistencies as they arise, taking ownerships of any errors and communicating them to the client.