Project Manager

GlacierGrid is a leading energy industry player dedicated to providing innovative and sustainable solutions to meet the ever-growing demand for energy. GlacierGrid focuses on shifting and reducing electricity usage for commercial establishments.

Company Overview

Our company is a leading energy industry player dedicated to providing innovative and sustainable solutions to meet the ever-growing demand for energy. GlacierGrid focuses on shifting and reducing electricity usage for commercial establishments.

Compensation

• Base: $80k
• 15% bonus
• 0.1%-0.15% equity
  
  

Responsibilities

• Oversee the holistic implementation process including;
• Fulfillment and delivery of hardware
• Project planning with CX teams regarding travel, customer communication before installation
• Collection of customer data for documentation pre and post installation
• Solve for any installation issues; send additional techs, quick customer communication regarding existing equipment issues
• Develop and nurture relationships with internal / external technicians ensuring a smooth customer experience
• Manage internal technicians
• Hiring manager for any additional technicians
• Build a pipeline of national installers to help us meet our end of 2025 installation goals
• Train national installer technicians on all hardware and software they are implementing
• Monitor their installations both in person and remotely
• Check out installers and provide reports to customers on their findings
• Gather and share insights from the field to support cross-functional learning loops
• Create and maintain reports that shed light on progress, gaps, and opportunities in the implementation process
• Aid in customer troubleshooting by working directly with internal customer support and success teams
• Create SOPs when needed
• Develop internal training tools to ensure smooth and quick resolutions to customer problems
• Solve ad-hoc/ tier 3 issues pertaining to installations
• Update Hubspot and other internal data sources related to implementation
  

About You

• 5+ years of experience working as a project manager
• Flexible schedule that allows for ad hoc travel within the US and respond to requests outside of normal working hours
• Exceptional written and verbal communication skills
• Ability to develop creative solutions to solve complex problems in the field
• Strong organization and reporting skills to communicate updates to the team
  
  

About GlacierGrid

GlacierGrid is a technology startup that builds IoT-powered temperature monitoring and analytics, which prevent food, product, and energy waste, the major drivers of climate change. Deployed across industry leaders, including McDonalds, Burger King, Domino's, TGI Fridays, 7-Eleven and Wyndham Hotels, we partner with diverse organizations, from national restaurant brands to top supply chain businesses in food and healthcare, to increase profits while protecting our planet.

Founded by experienced entrepreneurs from Harvard, Columbia and UC Santa Barbara, we're a mission-driven team passionate about food, climate and health. We are headquartered in San Francisco, and supported by experienced venture capitalists including Zero Infinity Partners, D. E. Shaw, Deciens Capital, Sequoia Capital, Govtech Fund, Collaborative Fund, and Social Capital.

Our Commitment

At GlacierGrid, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.