Project Coordinator
Intepros is seeking a Project Coordinator to join our global e-commerce client. This role reports directly to the Project Team Manager. The ideal candidate will thrive in a fun and fast-paced environment and will be responsible for extensive email communication with customers. This position involves utilizing various tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will collaborate within a team environment and communicate internally with other departments. This position is hybrid in NYC.
Primary Objectives:
- Provide members with a personalized, customer-centric experience.
- Coordinate the entire lifecycle of member projects.
- Ensure stellar customer satisfaction at all times.
- Collaborate with other departments to maintain data quality and fidelity.
- Use a wide variety of software systems to navigate and proactively monitor customer accounts, anticipating problems before they occur.
- Meet all performance and quality metrics.
- Initiate and drive process improvement projects within the department to completion.
Basic Qualifications:
- Bachelor's Degree.
- 4+ years of customer service experience.
- Experience working with high-volume processes.
- Experience with Salesforce CRM.
- Proficiency in Microsoft Office Applications.
Preferred Qualifications:
- Aptitude for quickly learning new systems and software.
- Ability to multi-task with strong organizational and follow-up skills.
- Excellent oral and written communication skills.
If you are enthusiastic about providing exceptional customer service and possess the skills outlined above, we encourage you to apply for this exciting opportunity.
-
Employment type
Contract -
Job function
Administrative, Customer Service, and Other -
Industries
IT Services and IT Consulting, Telecommunications, and Retail
Referrals increase your chances of interviewing at IntePros by 2x
See who you knowGet notified about new Customer Service Specialist jobs in New York, NY.
Sign in to create job alertSimilar jobs
People also viewed
-
Project Manager
Project Manager
-
Healthcare Project Manager
Healthcare Project Manager
-
Project Manager
Project Manager
-
Website Project Manager
Website Project Manager
-
Senior Project Manager
Senior Project Manager
-
Senior Project Manager
Senior Project Manager
-
Project Manager
Project Manager
-
Project Manager
Project Manager
-
Project Manager
Project Manager
-
Senior Product Operations Lead/Program Manager - Live Events
Senior Product Operations Lead/Program Manager - Live Events
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub