Project Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is a global leader in the commercial payments solutions space and continues to be an exciting and fast-growing business dedicated exclusively to the success of businesses globally. GCS provides a range of Corporate Payments Solutions and other expense management tools to help small, mid, and large size companies around the world manage all facets of their business spending.

As a core engine that powers the GCS business and its colleagues, the Commercial Onboarding Services team plays a critical role in delivering best in class revenue empowering services and capabilities across the customer lifecycle.

The Onboarding Desk Analyst will help empower our business partners with a singular Intake onboarding strategy delivered by workflow assignment, throughput & administration of deals serviced under the various models provided by GCS during pre-sales through onboarding phases of the customer lifecycle. This role will focus primarily on the Desk’s data & analytics and will support the expansion of the Onboarding Desk to include all segments of Corporate Services.

Job Responsibilities include:

• Provide exceptional servicing of internal customers with corporate application support to improve and accelerate onboarding experience of clients
• Triage and deliver customer-centric approach to accelerated issue resolution within the commercial onboarding process
• Perform proactive outreach to Corporate Field representatives to drive transparency in the customer onboarding journey
• Coach Field representatives on best practices to drive issue resolution
• Manage internal customer expectations via thoughtful and clear communication
• Collaborate across GCS to deliver Onboarding Desk initiatives
• Evaluate the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls
• Assist with ad-hoc requests, data gathering and consolidation, and special projects as needed
  
  

Qualifications:

• Strong verbal and written communication skills
• Proficient working with excel, power point and Salesforce
• Great interpersonal skills, building and leveraging relationships
• Resourcefulness in issue resolution as a proactive collaborator
• A blend of technical and business acumen to be able to understand issues and work with business and support functions towards resolution and remediation
• Work with a strong sense of our GCS culture of compliance
• Candidate must reside in NY or AZ.
  
  

Salary Range: $59,400.00 to $105,100.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.