Program Specialist

WANTED: A team player with a make-it-happen kind of attitude who understands the importance of leading clients to success. We are looking for someone who thrives in a fast-paced work environment. The ideal candidate is a passionate learner ready to accomplish strategic objectives by overseeing multiple project activities.

Summary

The Program Specialist oversees day-to-day client experience operations. Duties include project support and execution for designated client activities and making recommendations to continually improve upon client success.

Here's What You'll Do

• Drive client satisfaction and retention by developing trusted relationships and regularly engaging with client stakeholders, including organization staff, leadership, and members.
• Drive group collaboration (both face to face and conference calls) of assigned client(s), by working directly with client leadership to support working groups, committees, boards of directors to:
• Facilitate scheduling
• Set agendas
• Draft minutes
• Document and drive action items
• Follow up as needed
• Document procedures
• Execute the membership process for assigned client(s), including:
• Member benefit packages;
• Orientation of new members;
• Membership renewals;
• Recruitment of new members;
• Creation and execution of processes;
• Membership reporting.
• Implement client policies, programs and procedures.
• Coordinate the delivery of membership programs and benefits in accordance with client strategic plans.
• Respond to inbound questions and requests from members and the public at large.
• Collaborate with the Virtual marketing and communications team in the development and implementation of communications initiatives, including webinars, presentations, collateral, membership recruitment and other marketing materials.
• Work with the Virtual events team in the execution of events as needed.
• Assist with client website management.
• Assist with setting up tools and platforms, including:
• Work closely with Tech Solutions team to implement new tools;
• Create, implement and revise tool adoption processes;
• Communicate closely with members and client leadership to ensure a smooth launch;
• Integrate new tool into workflow;
• Implement other client or client experience team initiatives or projects as needed.
  

As Our Next Program Specialist, You Will Bring

• Bachelor's (B.A./B.S.) degree required;
• Two to three years' experience in project coordination and/or experience in Industry Association or agency environment;
• High level of creativity and "rolled up sleeves" working style;
• Excellent customer service, communication, both verbal and written, and interpersonal skills;
• Detail-oriented, with strong, effective organizational, problem solving and time-management
• skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment;
• Must be a self-starter, with the ability to work independently with limited supervision and work well under pressure;
• Experience working with multiple cultures across all time zones a plus;
• Computer proficiency, specifically with Microsoft Office Suite;
• Willingness and ability to travel domestically and internationally as needed up to 25%.
  
  

The target hiring range for this role is $50,000 - $58,000 USD (annually). The starting base salary will be determined based on skills, experience, location, and other job-related factors. In addition, our total rewards package includes a robust medical, dental, and vision insurance plan (free option available for individuals); generous short- and long-term disability, supplemental life insurance, health care and dependent care, Flexible Spending Accounts, 401(k) savings match, paid parental leave, financial planning workshops, pre-paid legal plan, discretionary annual bonus and merit increase, and unlimited paid vacation time.

About Virtual Inc:  

Headquartered in Wakefield, MA with offices in Nashville, TN, and Ottawa, ON, Virtual also brings together a remote workforce from all over North America. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.

Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world. Virtual's global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.

We are proud to be recognized in the Best Places to Work list, twice! Living our values on a day-to-day basis is real. Not just a poster on the wall. Virtual's core values include trust, respect, inclusion, innovation, service excellence, empowerment, teamwork, generosity, and fun.